ITSM Developer

Title : ITSM Developer

Job ID : 1193

Location : Orlando, FL (Remote)

Shift : 4 / 10

Visa : US Citizens

Duration : 12 - Months Contract to begin with

Please send me a word copy of your resume and your contact information if you are interested in below mentioned opportunity.

Job Description :

The ServiceNow IT Service Management Software Engineer is a junior position responsible for assisting in the design, development, and maintenance of software solutions to support IT Service Management (ITSM) processes and procedures within the organization. This role requires a strong technical background in software development, ServiceNow configuration and customization, and ITSM best practices.

Assist in the design, development, and testing of software solutions to support ITSM processes, including incident, problem, change, and service request management

Assist in configuring and customizing ServiceNow to support ITSM processes, including creating custom tables, fields, and forms

Develop and maintain scripts, workflows, and business rules to support ITSM process automation and data processing under the guidance of senior engineers

Assist in integrating ServiceNow with other systems and tools, including APIs, web services, and data imports

Troubleshoot and resolve technical issues with ServiceNow and ITSM software solutions with the guidance of senior engineers

Collaborate with stakeholders to gather requirements and design software solutions that meet business needs

Develop and maintain technical documentation for software solutions, including design documents, test plans, and implementation guides

Stay up-to-date with new features and best practices in ServiceNow and ITSM software development

Standard Job Description : (system generated) based on level and role

Plans, conducts, and coordinates software development activities. Designs, develops, documents, tests, and debugs software that contains logical and mathematical solutions to business / mission problems or questions in computer language for solutions by means of data processing equipment. Applies the appropriate standards, processes, procedures, and tools throughout the development life cycle. Applies knowledge of computer hardware and software, subject matter to be programmed in business / mission applications, information processing techniques used, and information gathered from system users to develop software. Corrects program errors, prepares operating instructions, compiles documentation of program development, and analyzes system capabilities to resolve questions of program intent, output requirements, input data acquisition, programming techniques, and controls. Ensures software standards are met.

Requirements :

• 2+ years of experience in software development, with a strong background in programming languages such as JavaScript, Python, or Java.

2+ years of experience with ServiceNow configuration, customization, and development.

Strong understanding of ServiceNow ITSM processes, including incident, problem, change, and service request management.

Excellent technical skills, including : ServiceNow scripting (e.g., Business Rules, Client Scripts), ServiceNow configuration (e.g., tables, fields, forms)

API design and development, Data integration and import / export.

Experience with Agile development methodologies and version control systems (e.g., Git)

Preferred Qualifications :

ServiceNow certifications (Developer, Administrator, or ITSM)

Experience with cloud-based technologies and SaaS platforms

Knowledge of ITSM industry trends and best practices

Experience with testing and validation frameworks

Experience with continuous integration and continuous deployment (CI / CD) pipelines

Strong understanding of data security and compliance requirements

Experience with ServiceNow Now Assist