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Travel Care Specialist

Travel Care Specialist

Peter Pan Bus LinesWashington, DC, United States
30+ days ago
Job type
  • Full-time
Job description

A Travel Care Specialist (TCS) must :

  • Must be available to work a variety of shifts, including nights, weekends and holidays.
  • Have the proven ability to communicate fluently in English (verbally and written); a second language (especially Spanish) is a plus.
  • Is detail oriented, highly organized, and able to work in a fast-paced environment.

Duties may include but are not limited to :

Ticket Agent / Customer Service :

  • Overall customer care; answering incoming customer requests for travel and company service information via company phone and / or through an online customer service database
  • Troubleshoot and resolve customer service issues
  • Provide guidance and support to customers navigating the company website, in addition to assisting customers troubleshooting, placing and exchanging online ticket reservations
  • Professionally educate, inform and enforce customers on company guidelines and policies
  • Provide ADA (American Disability Act) travel and service information and arrange travel assistance, compliant under ADA law, to customers
  • Assist with day to day operations of the ticket counter (as needed)
  • Promote and sell tickets, seasonal services (gift certificates etc.) via phone and ticket counter
  • Clerical duties as assigned (filing, data entry etc.)
  • Answer Customer Care calls and Voice Mails

    • Dispatch Operations :

  • Assisting Drivers with job and bus assignments
  • Loading buses, Luggage accountability, and Lost and Found Operations

    • Additional Key Skills :

  • Must be able to lift / push / pull up to 50 pounds of luggage
  • Basic computer skillsD
  • May be required to travel to other locations for support of work if needed / required (short staff, holiday support, etc)

    • Location of position is at Union Station Washington D.C. and Downtown Baltimore, MD

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    Care Specialist • Washington, DC, United States

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