Healthcare Customer Support Specialist

MAXIMUSBrownsville, TX, United States

30+ days ago

Job type

Full-time

Job description

Join Our Team! We are looking for dedicated Customer Service Representatives to help individuals navigate the complexities of healthcare plans. At Maximus, our goal is to make a positive impact on the lives of America's most vulnerable populations while ensuring our team members maintain a healthy work-life balance.

Location : On-site in Brownsville, TX

Hourly Base Pay : $15.00 / hr. with an additional $500 new hire bonus and potential bonuses exceeding $2,400!

Schedule : Flexible full-time schedules available with varying hours from Monday to Sunday, between 5 a.m. and 9 p.m. Night shifts are highly desirable, offering a 10% shift differential for hours worked from 7 p.m. to 9 p.m.

Benefits :

Flexible schedules that accommodate your lifestyle.
Competitive pay including bonuses and shift differentials.
Comprehensive insurance coverage with company-paid medical options.
Paid time off, including sick leave and 11 holidays.
401k plan with company match for future financial security.
Supportive environment promoting professional growth and career advancement.
Wellness support through an Employee Assistance Program and discount programs.
Enjoy meaningful work without cold calling or sales pressure!

Essential Duties :

Provide customer service support for basic inquiries via phone, email, chat, or written correspondence.

Utilize tracking systems for effective information management.

Deliver timely and professional responses to customer inquiries, employing pre-scripted guidelines when necessary.

Assist customers in completing online applications and ensure proper submission to plan providers.

Maintain up-to-date knowledge of regulations and policies relevant to customer interactions.

Collaborate with team members and report issues for resolution.

Minimum Requirements :

High School diploma or equivalent with a minimum of 6 months customer service experience.

Fluency in English, with clear verbal and written communication skills.

Strong organizational skills with the ability to manage multiple tasks simultaneously.

Team-oriented and dependable with regular and predictable attendance.

Participation in mandatory training for compliance and claims processing.

Willingness to work overtime and holidays as required.

Please note that this position requires on-site attendance in Brownsville, TX. Remote work options will be considered only after successfully completing one year of employment with outstanding performance.

Equal Opportunity Employer : Maximus welcomes applicants of all backgrounds and does not discriminate based on any legally protected characteristics.

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Customer Support Specialist • Brownsville, TX, United States