Resident Coordinator : Class A / Newer Properties

Description : About Us

SAIL is a team of dedicated property experts. Asset optimizers. Experience creators. We take a concierge approach to property management, where every aspect of operations is handled with precision and care. We build thriving communities with our residents and form lasting partnerships with our owners. For us, delivering exceptional results is just the beginning and relationships are at the heart of everything we do.

Opportunities for Career Growth

We're not just offering a job we're offering a career. Join our growing team of high-performance multi-family property management professionals and take the next right step in your career journey. As our team expands, we are on track to bring 6,900 units under management across the Twin Cities by December 2027. With a strong commitment to promoting from within, this entry-level position is the perfect opportunity to launch a dynamic, sustainable career in multi-family property management.

Who We're Looking For

The Resident Coordinator is a dynamic, friendly, and driven individual who prioritizes building meaningful relationships in every interaction. Dedicated to creating an exceptional resident experience, they foster brand loyalty by consistently delivering outstanding service. Prospects and residents are engaged promptly and respectfully, ensuring every interaction is professional and valued. Property tours for prospective tenants are conducted in compliance with Federal Fair Housing regulations, while also being personalized, informative, and enjoyable, ultimately driving new leases. Administrative tasks are handled with accuracy and a proactive approach, always striving to go above and beyond to enhance the resident experience. This role also supports the Leasing Professional and Business Manager, along with performing other duties as assigned.

Responsibilities may include, but are not limited to

• Provide frontline customer service for all resident requests and issues, vendors, and visitors.
• Answer phones promptly and professionally in a friendly, helpful and knowledgeable manner.
• Schedule appointments, email information, and follow up with prospects per policy outlined.
• Assist with executing meaningful events that engage residents and foster a sense of community
• Ensure a consistently stellar resident and prospect experience.
• Ensure all amenity areas are clean and presentable for resident use.
• Maintain and organize package / mail rooms, amenity spaces, and other areas as required.
• Open and close model units daily, offering showings and walking designated tour route for all prospective tenants.

Annual Bonus Potential $2,000 (Rock Bonus) + Monthly Bonus on Renewals & Leasing

Requirements :

Compensation details : 48000-52000 Yearly Salary

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