About the Company
Millennium Hotels and Resorts is a Hong Leong subsidiary of Singapore-listed global real estate company City Developments Limited (CDL). Headquartered in Singapore, Millennium Hotels and Resorts is Singapore's largest homegrown operator of international hotel brands spanning 4 continents and 80 strategic destinations. With a portfolio that includes timeless masterpieces to lifestyle properties, Millennium Hotels and Resorts comprises of the brands : The Biltmore, Grand Millennium, Millennium, M Social, Studio M, M Hotel, Copthorne and Kingsgate.
With a specially curated selection of uniquely inimitable properties under Leng's Collection, which has been put together by our chairman, Mr. Kwek Leng Beng.
M Social Hotel Overview
M Social Hotel is designed to be a landmark hotel for Millennium Hotels and Resorts. The project is being developed in conjunction with Lakeside Apartments along with a public park and lake that connect the two projects. The design of the hotel offers a visually striking refuge for travellers. The massing steps down towards the East for improved views, while allowing natural light into the core of the hotel.
The first floor offers a restaurant, bar, lounge, pre-function space, multiple meeting rooms, two ballrooms, commercial kitchen, and a centrally located courtyard that connects the common areas. The hotel provides 263 keys and, in addition to the first floor, offers visitors a fitness centre and outdoor lounge. Sitting close to the 101 Freeway, the hotel will serve as a convenient option for travellers arriving from nearby San Jose Mineta International Airport.
M Social is a cocoon of experiences. Diversity is celebrated, bland is banned. It's a safe space where guests can meet like-minded individuals and jump into a community away from home.
General Manager Responsibilities
Key Areas of Focus
Profitability
- Prepares marketing, operating, CAPEX / Spec R&M plans
- Prepares monthly forecasts for balance of the year including Marketing Plan, P&L and cash flow
- Monitors and analyses P&L statements and forecasts to optimize profitability
- Ensures the productivity initiative contributes to the long-term success of the Hotel
- Ensures that effective fiscal controls are in place
Organizational Development
Creates unity of purpose and leadership skills throughout the organizationLead the team and develop short, medium- and long-term business strategies to fulfil the Hotel's Vision and Mission and provide mechanisms to track progressEnsures that Hotel employees are committed to a common set of values to provide the foundation for relationship and decision makingEnsures that the Hotel has a functioning relevant policy manualCreates an environment where teamwork is encouraged and recognized as the desirable style of achieving superior performanceProvides an environment where creativity and innovation are recognized and rewardedSales and Marketing
Acts as leader of the Hotel's Marketing and Sales initiativesParticipates in and approves Hotel Marketing Plan and reviews with DOM quarterlyDevelops / Leads customer focus groups / advisory councilsGuest Satisfaction
Provides leadership in developing the culture of customer driven organizationDevelops "voice of the customer" tools to track guest satisfaction to be shared with employeesHuman Resources
Provides staff facilities that are the "envy of the industry" and review benefits and services with HR to ensure high quality / continuous improvementCreates data to ensure meeting / exceeding internal customers' expectationsEnsures implementation of effective systems for awards and recognitionEnsures compensation is fair in the market while attracting / rewarding the best peopleEnsures that employees have every opportunity to provide their knowledge / expertiseCommits to the long-term localization of key positionsEnsures that Hotel develops, implements and monitors the succession plan and the individuals identified thereinActively pursues effective communications throughout the organizationImplements / monitors programs to ensure a healthy management / employee environmentImplements performance appraisal system(s) to optimize Hotel performanceProvides the mechanisms for the organization and the individuals to develop and increase their competenciesMeetings
Conducts and attends GM meetings, Quarterly Operations Reviews, EXCOM Meeting, Department Heads Meeting, Profit & Loss Meeting and Daily Morning BriefingCreates an image as a quality hotel and responsible corporate citizen through relations with press, local authorities, etcEnvironmental Awareness Management
Implements and supports an Environmental Awareness ProgramInitiates and monitors Energy Conservation Program to ensure minimum energy and utility consumptionAsset Management
Ensures the safety and quality of the building, facilities and services to complement the image of the HotelEnsures Hotel has a Crisis Management Plan that is reviewed with key positionsImplements preventive maintenance plans for the Hotel to ensure asset preservationProposes and implements capital investment plan(s) to maintain / upgrade facilitiesOwner Relations
Maintains effective communication with ownersSupplies information on key issuesMaintains pro-active contact to provide updatesAttends Board Meetings as requiredRequirements
As a leader of the hotel, the General Manager must possess outstanding communications, team leadership and organizational skills. She / he will be known as someone who brings high energy and passion to the Team, as well as someone who is a strong business partner with all departments at all levels up and down the organization. This candidate will have a demonstrated ability to exercise innovation in solving problems, manage deadlines / shifting priorities, and be highly organized. The individual chosen will possess excellent judgment, maturity and the highest level of ethical standards. This key leader will be expected to demonstrate the ability to take on an expanded longterm leadership role for the company as it continues to evolve. We must reinforce that strong ethical standards are of the highest importance.
Benefits
Base salary and incentives will be commensurate with experience and will include a base salary, bonus and appropriate incentives. Relocation and other benefits are included in the compensation package if needed.
Seniority level
DirectorEmployment type
Full-timeJob function
AdministrativeIndustries
IT Services and IT Consulting#J-18808-Ljbffr