Job Description
Job Description
- Job Title : Part-Time Concierge
- Location :
- Charlotte NC
- Job Type :
- Part-Time
- About Us :
Terra Bella Little Avenue is a leading [industry or type of business, e.g., luxury residential property, hotel, corporate office, etc.] dedicated to providing exceptional service and creating memorable experiences for our clients. We are seeking a detail-oriented and customer-focused Part-Time Concierge to join our team and help us maintain our high standards of excellence.
Job Summary :As a Part-Time Concierge, you will be the first point of contact for our residents / guests, providing them with a warm welcome and exceptional service. Your primary responsibilities will include assisting with inquiries, coordinating services, and ensuring a positive experience for all visitors. This role requires a professional demeanor, excellent communication skills, and a commitment to delivering outstanding customer service.
Key Responsibilities :Greet and welcome residents / guests in a warm and friendly manner.Answer inquiries related to property amenities, local attractions, and services in the area.Assist residents / guests with reservations for restaurants, transportation, and entertainment.Provide recommendations for local services, events, and activities.Coordinate the fulfillment of special requests, such as deliveries, maintenance issues, and other services.Manage package and mail delivery and notify residents of arrivals.Maintain an organized and tidy concierge desk area.Collaborate with other team members to ensure seamless communication and service delivery.Handle guest complaints or issues promptly and professionally.Stay informed about local events, attractions, and services to provide accurate information to residents / guests.Perform additional administrative tasks as needed.Qualifications :High school diploma or equivalent; additional education in hospitality or related fields is a plus.Previous experience in concierge, hospitality, or customer service roles preferred.Strong interpersonal and communication skills, with the ability to create a welcoming atmosphere.Proficient in Microsoft Office Suite and experience with property management systems or concierge software is a plus.Ability to work flexible hours, including evenings, weekends, and holidays.Excellent problem-solving skills and the ability to think on your feet.A commitment to providing exceptional service and enhancing the guest experience.What We Offer :Competitive hourly wage.Flexible scheduling to accommodate your needs.A supportive and dynamic working environment.Opportunities for professional development and growth.If you are a motivated individual with a passion for customer service and a desire to create unforgettable experiences, we would love to hear from you! To apply, please submit your resume and a cover letter detailing your relevant experience.
[Company Name] is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.