Retail Market Manager (US) - NYC/WestchesterTD Bank • New York, NY, US
Retail Market Manager (US) - NYC / Westchester
TD Bank • New York, NY, US
1 day ago
Job type
- Full-time
Job descriptionProvides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and driving effective performance management, as required Develops and executes regional-level strategies to meet sales and revenue targets. Drives the growth of deposits, loans, and other retail banking products. Identifies and capitalizes on regional opportunities to expand client base Oversees and leads a network of diverse financial centers while monitoring and evaluating performance and growing talent, developing skills and capabilities to achieve career goals, leading by example in promoting company values and culture, supporting project / initiative success, and achieving business results Leads a strong culture of integrity / risk framework within the region by ensuring stores are adhering to all banking regulations / internal policies to ensure optimal regional performance related to retail operations, loss, risk exposure, and controllable expenses Supports ongoing development, long term business plan goals, operational integrity, and adherence to risk requirements and operational processes Drives / influences a risk mindset while understanding and operating within the risk appetite for TD. Ensures compliance with regulatory and internal standards and fosters a culture of ethical behavior Addresses areas of risk concern and non-adherence to policy / procedure with teams. Acts as an owner to address concerns, coach, and follows up to inspect remediation Ensures a consistent, high-quality client experience across all locations, oversees the implementation of client-focused initiatives and programs, analyzes customer feedback and region / market trends to refine service delivery Leads a region of consistent customer service behaviors to deliver TDs brand promise, making it easy to bank with TD when and how they want. Focuses on providing personalized connected experiences while addressing customer irritants and complaints in a timely and effective manner and offering appropriate solutions to meet the client needs Supports financial growth by collaborating with partners (Commercial, Small Business, Wealth etc.) and other lines of business by developing awareness of TD in the local community Acts as point of escalation / contact within the Region for issues raised from clients, other internal groups and / or partners, and ensures swift resolution Builds strong relationships with local communities to enhance the banks presence. Represents the bank at community events, networking opportunities, and business forums. Fosters partnerships with local businesses and organizations to drive growth Identifies growth opportunities, region / market trends and competitive challenges Collaborates with marketing to develop regional campaigns Reinforces a culture where we make a difference within the community by serving on boards and fostering engagement in volunteering, financial education etc. Leads a team that is dedicated to our Clients, Communities and Colleagues, to inclusion and diversity, and to our environment Undergraduate degree or equivalent experience 10+ years of relevant work experience in a retail banking, financial institution preferred 5+ years of management experience preferably in a retail banking environment with consumer lending experience preferred Previous sales and business development experience Exhibits strong leadership competencies, client centricity, business acumen & judgment, delivery excellence, operational excellence, technology acumen, inclusive talent development and can make impact Strong understanding of financial center operations, policies, and procedures Proven ability to multi-task in a fast-paced sales environment Proven ability to negotiate, manage relationships and influence across business lines Domestic Travel Occasional International Travel Occasional Performing sedentary work Continuous Performing multiple tasks Continuous Operating standard office equipment - Continuous Responding quickly to sounds Occasional Sitting Continuous Standing Occasional Walking Occasional Moving safely in confined spaces Occasional Lifting / Carrying (under 25 lbs.) Occasional Lifting / Carrying (over 25 lbs.) Never Squatting Occasional Bending Occasional Kneeling Occasional Crawling Occasional Climbing Occasional Reaching overhead Occasional Never Reaching forward Occasional Pushing Occasional Pulling Occasional Twisting Occasional Concentrating for long periods of time Continuous Applying common sense to deal with problems involving standardized situations Continuous Reading, writing and comprehending instructions Continuous Adding, subtracting, multiplying and dividing Continuous
Retail Market Manager
We are looking for two retail leaders to cover the following markets :
- Brooklyn
- Upper Manhattan / Bronx / Westchester
The Retail Market Manager (RMM) contributes to AMCB TD Banks overall strategic goals by leading the financial performance, client experience and operational efficiency of bank locations within a specific geographic area. This leadership role is accountable to drive consistent execution of behaviors and outcomes in Managers to achieve financial performance, client experience and operational efficiency. This role develops regional strategies to achieve business objectives and to maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
Depth & Scope :
Education & Experience :
Physical Requirements :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.
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Retail Market Manager • New York, NY, US