Patient Service Associate

Job Title: Patient Services Assistant
Company Name: University of Michigan
Compensation: $18.00 per hour
Location: Ann Arbor, MI
Shift: Monday-Friday
Hours: 8:30 AM - 5:00 PM
Detailed Duties:

• Receive and assist patients, visitors, and staff.
• Schedule patient appointments with patients and/or referring clinic.
• Monitor waiting area activity and ensure a clean, organized, and safe environment.
• Promote personal comfort and convenience of patients and families by routinely checking their needs.
• Provide information regarding hospitals and community services as needed.
• Process and compile patient paperwork for exams and clinical staff.
• Answer incoming phone calls and triage to appropriate location.
• Accurately record any phone messages and ensure they are forwarded appropriately.
• Call patients to remind them of upcoming appointments.
• Utilize paging system to contact appropriate staff as required.
• Prepare patient itinerary and all other appropriate correspondence.

Required Qualifications:

• High School Diploma or GED.
• 0-2 years of experience.
• Exceptional interpersonal skills and ability to work well within a team setting.
• Effective communication skills.
• Demonstrates active listening, written, verbal, and information technology skills.