Talent.com
Customer Liaison (Customer Service Coordinator)
Customer Liaison (Customer Service Coordinator)California Closets • Buffalo, NY, US
Customer Liaison (Customer Service Coordinator)

Customer Liaison (Customer Service Coordinator)

California Closets • Buffalo, NY, US
30+ days ago
Job type
  • Full-time
Job description

Customer Liaison (Customer Service Coordinator)

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service. We believe home is more than just a place it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as 'practical magic.'

The Customer Liaison assists customers by providing an exceptional brand experience. The CL serves customers while striving to complete the appointment scheduling in an efficient and detailed manner through phone, email, or when in the showroom.

What We Offer :

  • Health insurance Medical, Dental, and Vision
  • PTO days, floating holidays, paid holidays, and sick days
  • 401K retirement plan with company match
  • Grow your career with us many promotional opportunities are available

Duties and Responsibilities :

  • Completes appointment scheduling in an efficient and detailed manner for our Design Consultants, using the Customer Relationship Manager (CRM).
  • Answers incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
  • Directs client issues, concerns, and / or complaints to management team while working in conjunction with designers and the management team to bring them to a resolution, as needed.
  • When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
  • Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
  • May provide customer communication support as it relates to installations, confirmations, and return visits.
  • Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.
  • Qualifications :

  • Ability to communicate politely, clearly and professionally with clients
  • Ability to work quickly and accurately data entry
  • Calendar management / regional scheduling experience preferred
  • Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
  • Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)
  • Create a job alert for this search

    Customer Service Coordinator • Buffalo, NY, US

    Related jobs
    Hiring Event : CBP Officer Northern Border Recruitment Webinar - October 21st

    Hiring Event : CBP Officer Northern Border Recruitment Webinar - October 21st

    U.S. Customs and Border Protection • Silver Creek, NY, United States
    Full-time
    Customs and Border Protection (CBP) has higher grade opportunities and entry-level openings for Customs and Border Protection Officers , and we need you! You will have the opportunity to ask questi...Show more
    Last updated: 1 day ago • Promoted
    Customer Service Specialist- Consumer Banking- Amherst, NY

    Customer Service Specialist- Consumer Banking- Amherst, NY

    KeyCorp • Getzville, NY, US
    Full-time
    As a Customer Service Specialist, you'll serve as the voice of KeyBank working as a problem solver for our clients.This is a high energy, fast-paced call center role with unlimited opportunity to ...Show more
    Last updated: 26 days ago • Promoted
    Customs and Border Protection Officer - Experienced (GS9)

    Customs and Border Protection Officer - Experienced (GS9)

    U.S. Customs and Border Protection • Silver Creek, NY, US
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 7 days ago • Promoted
    Customer Service Specialist

    Customer Service Specialist

    Staffmark Group • Orchard Park, NY, United States
    Permanent
    Customer Service Specialist - Join a Leading Federal Contract Team.Are you a customer service professional with strong communication skills and a passion for problem-solving? We're seeking a Custom...Show more
    Last updated: 1 day ago • Promoted
    Purchasing, Supply and Logistics

    Purchasing, Supply and Logistics

    Navy • Silver Creek, NY, United States
    Full-time
    ABOUT The success and safety of every mission depend on getting needed supplies, materials, and equipment at a moment’s notice. The service members of the Purchasing, Supply & Logistics community ma...Show more
    Last updated: 15 days ago • Promoted
    Customer Relations Coordinator

    Customer Relations Coordinator

    TradeJobsWorkforce • 14269 Buffalo, NY, US
    Full-time
    As a Customer Relations Coordinator, you will be responsible for providing exceptional service and support to customers, including : respond to customer inquiries via phone & in person.Finance to pr...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Agent - Buffalo Niagara International Airport (BUF)

    Customer Service Agent - Buffalo Niagara International Airport (BUF)

    PrimeFlight Aviation Services • Buffalo, NY, US
    Part-time
    Customer Service Agent - Buffalo Niagara International Airport (BUF).Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a c...Show more
    Last updated: 30+ days ago • Promoted
    Direct Support Professional - 2nd shift - Derby / Angola Area

    Direct Support Professional - 2nd shift - Derby / Angola Area

    SUBURBAN ADULT SERVICES INC. • Derby, NY, US
    Full-time
    As a direct support professional, the DSP is responsible for delivering quality services while maintaining a safe and therapeutic environment that supports the emotional and physical well-being of ...Show more
    Last updated: 30+ days ago • Promoted
    Administrative Coordinator

    Administrative Coordinator

    TJX • Lockport, NY, US
    Full-time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Supervisor

    Customer Service Supervisor

    Safran • Lancaster, NY, US
    Permanent
    Responsible for overseeing the Customer Service Representatives (CSR) to maintain and enhance customer relationships, meet organizational and operational objectives, and ensure the company delivers...Show more
    Last updated: 12 days ago • Promoted
    Seasonal Retail Sales Associate-NIAGARA ON THE LAKE

    Seasonal Retail Sales Associate-NIAGARA ON THE LAKE

    Bath & Body Works • Niagara On The Lake, ON, Canada
    Part-time
    Great Part Time Job | 40% Discount | Free Product | EAP | Fun Stores.At Bath & Body Works, everyone belongs.We are committed to creating a culture of belonging focused on delivering exceptional fra...Show more
    Last updated: 30+ days ago • Promoted
    Store Customer Service Specialist

    Store Customer Service Specialist

    Sherwin Williams • Niagara Falls, NY, US
    Full-time
    This position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about S...Show more
    Last updated: 9 days ago • Promoted
    Online Survey Taker. Earn up to $25 per survey. - Remote

    Online Survey Taker. Earn up to $25 per survey. - Remote

    Earn Haus • Silver Creek, New York, US
    Remote
    Full-time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Specialist

    Customer Service Specialist

    Service Experts • Depew, NY, US
    Full-time +1
    Position Title : Customer Service Specialist.Reports To : General Manager or Office Manager.Status : Full-time, Regular position. Category : Customer Service / Support.Location Address : 2914 Walden Avenue...Show more
    Last updated: 30+ days ago • Promoted
    Coordinator Field Service

    Coordinator Field Service

    AIRLINE HYDRAULICS CORPORATION • Lancaster, NY, US
    Full-time
    The Coordinator is responsible for preparing, organizing, distributing, and filing work orders and related documents and providing clerical support to the Department team.The support provided by th...Show more
    Last updated: 30+ days ago • Promoted
    Customs and Border Protection Officer

    Customs and Border Protection Officer

    U.S. Customs and Border Protection • Silver Creek, NY, US
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 7 days ago • Promoted
    Retail Customer Experience Coordinator

    Retail Customer Experience Coordinator

    TJX • Niagara Falls, NY, US
    Full-time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Show more
    Last updated: 23 days ago • Promoted
    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    Border Patrol Agent - Earn up to $30,000 in Recruitment Incentives

    U.S. Customs and Border Protection • Silver Creek, NY, United States
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 30+ days ago • Promoted