Director - Internal Fraud / Internal Investigations(Future Hiring Opportunities)

Director Of Internal Fraud Governance, Program Management & Reporting

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role?

The Director of Internal Fraud Governance, Program Management & Reporting supports the governance framework, program execution, and reporting infrastructure for the Internal Fraud 1LOD CoE. This role ensures that policies, standards, and reporting practices are consistently applied within and across business units, providing senior leaders with clear visibility into internal fraud risks, controls, and performance. The Director partners closely with internal fraud risk management, control partners, and business stakeholders to drive effective execution of enterprise initiatives.

Key responsibilities include :

• Implement and maintain the internal fraud governance framework for 1LOD, ensuring alignment with enterprise risk management standards and requirements.
• Partner with Internal Fraud Risk Management (IFRM) to equip business units with the information needed to understand risks, taxonomy, and expectations defined in the Internal Fraud Policy.
• Coordinate with 2LOD (Operational Risk Management, Compliance) and 3LOD (IAG) to support oversight and assurance activities.
• Manage the internal fraud program office, driving execution of initiatives, risk assessments, and control remediation efforts.
• Support development and delivery of the program roadmap for internal fraud, including technology deployments, training programs, and control enhancements.
• Track and monitor issue remediation across business units, escalating where necessary to ensure timely closure of control gaps.
• Collaborate with CEG, Legal, and Technology on cross-functional fraud prevention initiatives.
• Prepare and deliver reporting packages, dashboards, and presentations for senior leadership, highlighting fraud trends, risk exposure, and remediation progress.
• Ensure reporting consistency across geographies and business units.
• Provide input and analysis to inform risk appetite discussions and decision-making.
• Lead and develop a team responsible for fraud governance, reporting, and program management.
• Foster a culture of transparency, accountability, and ethical behavior through awareness and training.

Qualifications :

Salary Range : $123,000.00 to $215,250.00 annually bonus equity (if applicable) benefits

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws.

For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Job : Operations

Primary Location : US-New York-New York

Other Locations : US-North Carolina-Charlotte

Schedule : Full-time

Req ID : 25019942