Senior Manager, Business Onboarding Hybrid Plano, TX

Senior Manager Business Onboarding - Hybrid - Plano TX

The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit thats at the heart of Americas business owners and offer products and services to help them do more business.

Weve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products services and experiences work for their needs The name of our organization reflects our current leadership position in Business Cards and Payments - as well as our aspiration to serve a wide range of needs for our customers beyond the card.

The Business Cards & Payments (BC&P) organization is seeking an accomplished strategic and results-oriented Senior Manager to oversee and scale the Onboarding team. This is a critical role who will be responsible for accelerating the growth engine of newly acquired customers across all onboarding teams.

You will be the architect of the evolving onboarding and ramp strategy responsible for empowering and developing the Onboarding Associates to achieve accelerated purchase volume ramp operational rigor and sustained customer satisfaction. We are looking for a leader who can translate BC&Ps vision to pave the path for businesses to do more business into scalable management practices and consistently deliver outstanding business results.

Core Responsibilities

Work closely with the Head of Centralized Sales to build and govern the onboarding strategy for accelerating purchase volume and product adoption across all business clients

Partner with Field Strategy and Tech to design and build robust monitoring and reporting capabilities for the Onboarding team

Translate high priority business goals into executable management directives setting Key Performance Indicators (KPIs)

Drive process standardization by refining and governing the workflow management process (facilitated by Groove or another process tool)

Lead mentor and coach the Onboarding Associates to elevating talent performance through the lens of Capital One competencies

Build an in office culture of working hard to deliver outsized performance while celebrating successes along the way

Oversee and optimize the talent lifecycle by partnering with Onboarding Leaders and HR to ensure effective hiring onboarding and career pathing

Basic Qualifications

At least 7 years of experience in sales account management or business development in financial services or commercial payments

At least 4 years of direct experience managing coaching and leading a team of managers or acting in a formal leader of leaders capacity

Preferred Qualifications

Demonstrated ability to develop and inspire high-performing teams in the payments industry

Exceptional ability to gain followership and carry out a defined strategy

Ability to influence cross-functionally

Proven ability to strategically analyze and improve financial processes such as Accounts Payable and Expense Management

Strong analytical skills with demonstrated experience translating complex data sets into actionable recommendations

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano TX : $155300 - $177200 for Sr. Mgr Client Development

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE including disability / vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Required Experience :

Senior Manager

Key Skills

Business Development,Forecasting,Program Management,AI,IaaS,Math,Business Management,Cost Accounting Standards,Relationship Management,Research & Development,Alteryx,Channel Management

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 155300 - 177200