Computer User Support Specialist

A company is looking for a SME - Computer User Support Specialist.

Key Responsibilities

Process and manage ticket resolution while documenting problems and solutions

Provide technical support to users via phone, email, and instant messaging for various IT issues

Monitor team productivity and quality, providing feedback and coordinating with other teams

Required Qualifications

Public Trust Clearance or ability to obtain it

ITILv4 Foundation Training and Certification (to be obtained within 120 days after hire)

Associates Degree or equivalent with 7-12 years of work experience

Minimum of one year of experience with Windows desktop support

Experience supporting industry-standard software products and remote tools