Delivery Dispatcher

Job Description

Job Description

Job Description :

The Cannabis Delivery Dispatcher is responsible for managing all aspects of delivery logistics to ensure timely, accurate, and compliant order fulfillment. You will coordinate driver assignments, create efficient delivery routes, and act as a key point of contact between drivers, customers, and management throughout each shift.

This role requires strong organizational skills, attention to detail, and the ability to adapt in a fast-paced environment. You will be responsible for maintaining communication with drivers, monitoring real-time progress, and resolving any issues that arise while ensuring full compliance with state and company delivery regulations.

Key Responsibilities :

Dispatch and track delivery drivers to ensure timely and accurate order fulfillment

Assign routes using GPS / dispatch software with a focus on efficiency and compliance

Maintain real-time communication with drivers to resolve issues or delays

Monitor order queue and prioritize delivery assignments

Communicate professionally with customers regarding delivery ETAs and updates

Ensure compliance with all state and local cannabis delivery regulations

Handle delivery logs, manifests, and ensure proper order documentation

Answering phone calls for placing orders and questions regarding products.

Report incidents or customer complaints to management promptly

Qualifications :

Previous dispatch, logistics, or delivery coordination experience preferred

Cannabis industry experience a plus, but not required

Strong organizational and multitasking skills

Excellent verbal and written communication

Proficient with computers, tablets, and dispatch / GPS systems

Ability to work in a fast-paced, high-volume environment

Must be 21+ with a valid government-issued ID

Must pass background check in compliance with state cannabis regulations

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