Customer Care Coordinator

Job Description

Job Description

Job Title : Customer Care Coordinator (Temp to Hire)

Location : Malvern, PA – Hybrid (1x per month in office)

Schedule : Full-time, Monday–Friday, 11 : 00 AM–7 : 30 PM

Compensation : $18 per hour

Assignment Length : Temporary to Hire

We are seeking a Customer Care Coordinator to provide exceptional support in a fast-paced, metric-driven environment. This role involves assisting healthcare professionals, patients, and caregivers by coordinating essential treatments and ensuring seamless service continuity, particularly for patients traveling or facing emergencies.

A comprehensive three-week paid training program is provided, with the next class starting on Monday, October 13th. This temp-to-hire opportunity offers the potential for permanent placement in as little as 12 weeks, along with an exceptional benefits package. Employees are also eligible for overtime and holiday pay.

A Day in the Life of the Customer Care Coordinator

• Handle a high volume of inbound calls through an Automated Call Distribution (ACD) system.
• Assist healthcare professionals, patients, and caregivers with treatment coordination.
• Facilitate emergency arrangements to ensure continuity of care for traveling patients.
• Work efficiently to meet daily performance metrics, including call handling time, accuracy, and customer satisfaction.
• Maintain accurate records and documentation using MS Office and other internal systems.
• Collaborate with internal teams to ensure smooth service delivery.

Requirements of the Customer Care Coordinator position

Interviews close on Thursday, September 24th

EOE employer. If interested in this Customer Care Coordinator position, please apply!

If this position is not a good fit for you, feel free to share this link!

All candidates who receive and accept an offer of employment are subject to pre-screening requirements.

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