Customer Success Manager

Summary :

The Customer Success Manager (CSM) serves as a trusted advisor and advocate for our clients, ensuring they achieve their goals with our solutions. As a key point of contact for assigned accounts, the CSM focuses on fostering strong client relationships, driving product adoption, and delivering measurable value. You will collaborate with cross-functional teams to address client needs, resolve issues, and identify opportunities for growth, ensuring long-term satisfaction and retention.

Key Responsibilities :

Customer Health & Retention

• Monitor account health and proactively engage with customers showing signs of risk.
• Conduct regular outreach through email, calls, and webinars to ensure ongoing engagement.
• Develop and execute standardized health check-ins and intervention strategies.
• Track and report on customer sentiment using NPS, CSAT, and other feedback tools.

Renewals & Churn Prevention

Adoption & Engagement

Process Efficiency & Scalability

Expected Results & Impact :

Minimum Knowledge, Skills, and Abilities Required :

Preferred :

Why weavix :

Being a part of the weavix team is being a part of something bigger. We value the innovators and the risk-takers. The ones who love a challenge. Through our shared values and dedication to our mission to Connect every Disconnected Worker , we're reshaping the future of work to focus on this world's greatest assets : people.

It's truly amazing what happy, engaged team members can achieve. Our ever-evolving list of benefits means you'll be able to achieve work / life balance, perform impactful work, grow in your role, look after yourself / your family, and invest in your future.

Perks and Benefits :

Competitive Compensation, Employee Equity Stock Program, Competitive Benefits Package that includes : Medical, Dental, Vision, Life, and Disability Insurance; 401(k) Retirement Plan + Company Match; Flexible Spending & Health Savings Accounts; Paid Holidays; Flexible Time Off; Employee Assistance Program (EAP); and other exciting company benefits.

About Us :

weavix, the Internet of Workers® platform, revolutionizes frontline communication and productivity at scale. Since its founding, weavix has shaped the future of work by introducing innovative methods to better connect and enable the frontline workforce. weavix transforms enterprise by providing data-driven insights into facilities and teams to maximize productivity and achieve breakthrough results. weavix is the single source of truth for both workers and executives. Our mission is to connect the disconnected workforce through disruptive technology.

How do you want to make your impact?

For more information about us, visit our website at weavix.com .

weavix is an equal-opportunity employer.

At weavix, diversity fuels innovation. We are dedicated to fostering an inclusive environment where every team member is empowered to contribute to our mission of connecting the disconnected workforce.

We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. All qualified applicants will receive consideration for employment.

Notice : weavix participates in the E-Verify program to confirm employment eligibility as required by law.