Job Description
Job Description
Benefits :
- Bonus based on performance
- Company car
- Competitive salary
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
Do you like working with your hands? Do you enjoy variety in your work? Surface Experts Technician might be the job for you! Enjoy using your creativity to problem-solve repairs that typically take less than an hour.
Surface Experts is a national brand that is in the process of growing our local team. We are looking for a person to fill our field technician role. Both men and women make great Surface Experts techs, but there are a few requirements that help us determine whether someone will have the skill set to be able to learn quickly.
A Day in the Life of a Surface Experts Technician : https : / / www.youtube.com / watch?v=vJ0nCFdtqqs
Benefits / Perks :
Base Salary + Bonus Opportunity : Performance-based commissions starting on day 1Great Work / Life Balance : No required overtime, no nights, no weekendsTime Off : Paid holidays and accruable vacationFlexible work schedule : Can accommodate midweek appointmentsPaid New Hire Training : Onboarding includes learning alongside a trained technicianCompany Car : Each technician drives a branded company vehicle for job dutiesTools Included : All necessary tools and product are providedLearn a New Trade : Develop skills in a brand new emerging tradeSupportive Work Environment : Team celebrates achievements and collaborates in their approach to problem-solvingSmall Business : Local business with an owner who works alongside the team each dayMentorship Opportunities : Ongoing repair training and career developmentDedicated Help Lines : Technician Support Team on call to assist to questionsOur Core Values :
Serve OthersBe a Problem SolverTrust the ProcessOur Mission :
Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers problems by reducing the waste of time, money and materials which end up in landfills.
Job Duties and Responsibilities :
In the Field Daily
On the jobsite for 4+ customers per dayOn-site Work Orders, customer service, and follow-upsWorking for a variety of customers in different industries including Property Management, Hotels, Movers, Builders, etc.Customer Service and Communication
Display world-class customer service for tenants and property management staffTrack work progress and notes in our CRM / Dispatch toolCommunicate with support team with questionsFollow Repair Process
Understand and utilize our unique 5-step repair processEmploy each tool in your custom tool-kitProblem-solve repairs with creativityWe are looking for someone who has experience in either the process of fabricating or installing bathtubs. You will use your knowledge of common tub building materials : fiberglass, gel coat, enameled steel and acrylic. We repair damages to tubs that happen during or after installation.
Preferred Qualifications :
Experience working with your hands - This could be in construction, manufacturing, painting, or even a personal hobbyExperience working in facilities maintenance can be a big plus, but is not requiredAn ability to identify, compare, and recreate colors - Understanding color and how to match color is a large part of what we do. An art background is helpful, but not necessary.Willingness to commit to learning a skill that may take months to master.What We Value :
Attention to detailEnjoy working with a teamAbility to manage your own scheduleCustomer service experienceExcellent work ethicThe ideal applicant is someone who finds pride in their work and thrives using creativity. Most of our customers are faced with unique damage to their counter, floor, tub or other hard surface. As a creative repair specialist we can problem-solve, finding a custom repair for the damage and saving them the hassle and cost of replacement.