Salesforce Operations Engineer

Job Summary :

The Salesforce Operations Engineer plays a critical role in ensuring the reliability and performance of REE Medical’s Salesforce environment. This position is responsible for maintaining system stability, supporting integrations, and serving as the primary problem solver when technical issues arise. Partnering closely with end-user support teams and external Salesforce consultants, the Salesforce Operations Engineer combines hands-on technical expertise with a strong service orientation to deliver a seamless, scalable, and well-functioning Salesforce platform that supports REE Medical’s growth.

What is expected in this role :

• Serving as Tier 2 / 3 support for Salesforce-related issues escalated by the help desk, ensuring timely resolution and minimal business disruption.
• This means you are acting as the technical escalation point, diagnosing complex problems, and restoring platform stability quickly.
• This means you are troubleshooting and resolving platform bugs, integration issues, and data anomalies across the Salesforce environment and that you are are diving deep into logs, APIs, and workflows to identify root causes and implement sustainable fixes that prevent recurrence.
• This means you are owning day-to-day senior admin functions including permission sets, role management, validation rules, and flow tuning, thus safeguarding data integrity, enforcing security controls, and streamlining workflows for a consistent user experience.
• This means you are monitoring system health, error logs, and API integrations to proactively identify and resolve issues before they escalate, maintaining operational reliability, tracking system performance, and ensuring integrations remain stable at scale.
• This also means you are testing new features, patches, and Salesforce releases in sandbox environments before production deployment ensuring updates are deployed smoothly.
• This also means you are maintaining internal documentation for recurring issues, configuration changes, and technical procedures enabling knowledge sharing, creating repeatable processes, and reducing dependencies on individuals for support.
• Collaborating with the Salesforce Architect to deploy configuration changes, minor features, and ongoing system enhancements.
• This means you are supporting agile release cycles, validating build quality, and ensuring changes align with overall system architecture.
• Acting as a liaison between front-line support teams, offshore SMEs, and consulting partners to ensure smooth communication and alignment.
• This means you are coordinating resources, bridging technical and non-technical stakeholders, and driving issues to resolution.
• Contributing to ongoing improvements in Salesforce governance, including user access, data quality, and compliance monitoring.
• This means you are reinforcing REE Medical’s commitment to secure, compliant, and well-managed systems that scale with growth.

Requirements

What you need in this role to be successful :

Benefits

What REE Offers you :

At REE, we believe in empowering our employees to thrive both personally and professionally. When you join our team, you become part of a dynamic and inclusive work environment where innovation and collaboration are celebrated.

Comprehensive Benefits Package

Career Development Opportunities

Work-Life Balance

Perks and Rewards

Join us and discover a rewarding career where you can make a difference and grow professionally.

REE is only able to hire US citizens or those who are authorized to work in the US as full time employees (we do not provide visa sponsorship).

This information is provided in compliance with Equal Pay Regulations across the US and is the company’s good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.

REE Medical participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Not open to 3rd party recruiters or submissions.

REE will never ask for personal information or to purchase anything during the interview process, only communications from a @reemedical.com domain are representative of REE Medical, LLC.