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Content Technician
Content TechnicianSERVPRO of South Frisco/The Colony • Frisco, TX, US
Content Technician

Content Technician

SERVPRO of South Frisco/The Colony • Frisco, TX, US
30+ days ago
Job type
  • Full-time
Job description
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Donation matching
  • Employee discounts
  • Free uniforms
  • Health insurance
  • Help or transport service
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Profit sharing
  • Relocation bonus
  • Stock options plan
  • Training & development
  • Vision insurance
  • Wellness resources

Content Technician


SERVPRO of South Frisco is seeking a reliable and detail-oriented Content Technician to support contents restoration operations on residential and commercial loss sites. This role is responsible for assisting with pack-outs and pack-backs, cleaning and inventorying customer belongings, and ensuring SERVPRO’s high standards of quality, safety, and customer service are met.


Key Responsibilities


Contents Restoration Operations


  • Perform contents restoration tasks including pack-outs, cleaning, storage, and pack-backs

  • Assess damaged contents and follow appropriate restoration methods as directed

  • Accurately inventory, label, document, and photograph customer belongings

  • Assist with contents cleaning (on-site and off-site), deodorization, and storage procedures

  • Handle customer contents with care and help return items to pre-loss condition whenever possible

Team Support


  • Work closely with supervisors and team members to complete jobs efficiently

  • Follow daily work assignments and meet productivity expectations

  • Comply with SERVPRO standards, safety protocols, and company policies

  • Communicate effectively with team members regarding job progress and needs

Customer Service


  • Interact professionally and empathetically with customers during stressful situations

  • Answer basic customer questions regarding contents handling and restoration processes

  • Represent the SERVPRO brand positively on every job site

Documentation & Compliance


  • Complete job documentation accurately and on time (inventory lists, job notes, photos)

  • Coordinate with production management and office staff as needed

  • Perform work in accordance with industry standards (IICRC guidelines when applicable)

Safety & Equipment


  • Follow all safety procedures and properly use required PPE

  • Assist in maintaining contents cleaning equipment, vehicles, and storage areas

  • Report equipment issues or safety concerns promptly

Qualifications


  • High school diploma or equivalent (required)

  • Previous experience in contents restoration, moving, warehousing, or cleaning preferred

  • Strong organizational and time-management skills

  • Ability to lift, carry, and move contents (up to 50 lbs)

  • Valid driver’s license with a clean driving record

  • Comfortable using mobile apps, inventory systems, and basic computer programs

Skills & Attributes


  • Strong attention to detail

  • Excellent communication and customer service skills

  • Ability to manage multiple tasks and meet deadlines

  • Problem-solving mindset

  • Professional, dependable, and team-oriented

Work Environment


  • On-call availability may be required for emergency response

  • Work performed in residential and commercial properties affected by water, fire, or mold damage

Why Join SERVPRO of South Frisco?


  • Opportunity for growth within a respected restoration franchise

  • Hands-on role with a supportive team

  • Meaningful work helping customers recover after disasters


All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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Content Technician • Frisco, TX, US

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