IT Service Delivery ManagerPaladin Consulting • Fort Worth, TX, US

IT Service Delivery Manager

Paladin Consulting • Fort Worth, TX, US

27 days ago

Job type

Full-time

Job description

Manager, IT Service Delivery

Fort Worth, TX (onsite)

Direct-hire

Responsible for overseeing the delivery of IT services across the organization, ensuring alignment with business goals and objectives.
Focus on quality, improving IT support processes, and optimizing IT operations.
Experience in managing IT service teams, developing service delivery strategies, and implementing ITIL-based processes to meet service level agreements (SLAs) and drive continuous improvement.

SKILLS :

8+ years in IT service delivery, IT operations, or a similar leadership role.

5+ years, managing large IT service teams and driving service improvements.

5+ years with ITIL or ITSM frameworks and managing SLAs and KPIs for IT services.

Vendor management, including managing performance.

ITSM tools, Jira Service Desk for incident, problem and change management.

IT operations, including networks, servers, cloud services, and enterprise systems.

Strong ability to lead and motivate teams.

ITIL certification (e.g., ITIL Foundation, ITIL Practitioner, or higher).

College degree is required

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It Service Manager • Fort Worth, TX, US

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