Implementation Manager

A company is looking for an Implementation Manager to support enterprise clients through effective onboarding and operational execution.

Key Responsibilities

Own the end-to-end onboarding process for clients, ensuring timely delivery and communication

Manage client implementation within internal systems and coordinate with internal teams for feature rollouts

Build and maintain standard operating procedures (SOPs) and automations to enhance onboarding and matching processes

Required Qualifications

Proven experience leading enterprise onboarding from contract signature to successful go-live

Ability to innovate and develop creative solutions for unique client requirements

Experience in building SOPs and automations to improve operational workflows

Proficiency in managing data across platforms like HubSpot, Jira, and Chargebee

Experience in identifying risks early and effectively escalating issues