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Greetings from LeadStack! Hope you are doing well and staying safe! We have an immediate contract position with our direct client.
If you are interested and available, please respond with your resume ASAP and suggest some times when I can call you.
Job Details :
Title : Customer Service Representative
Location : Remote
RATE : $21.4 / hr W2
DURATION : 2 / 24 - 3 / 18
HOURS : 10-6p EST
TOP SKILLS :
Customer service exp
1+ years of work experience in a fast-paced customer service role in technology, hospitality or grocery & convenience
G-suite / Slack
Job description :
This will be a remote role covering a 10am-6pm ET shift.
You're excited about this opportunity because you will...
Proactively reach out to customers to fulfill orders
Address ad-hoc customer issues with empathy and urgency
Execute workflows that ensure we exceed customer expectations
Identify trends & communicate findings to the broader teams to improve our processes
Be a part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform
We're excited about you because...
You have a Bachelor's degree or equivalent amount of work experience
You have 1+ years of work experience in a fast-paced customer service role in technology, hospitality or grocery & convenience
You are a highly-motivated individual that can work independently
You are a natural problem solver, willing to triage problems that may not have a pre-defined solution
You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
You have effective written communication skills including top-notch grammar, spelling, and the ability to write both formally and casually using DoorDash's brand voice and tone
You are above average in technological fluency - and are especially comfortable with Google Sheets