Route Service Manager Trainee - UniFirst
- Full-time
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As a Route Service Manager Trainee
(RSM-T), you will participate in an intensive 9-month leadership
development program designed to prepare you for a role as a
full-time Route Service Manager (RSM) at Unifirst. This program
emphasizes leadership responsibility, supervisory development, and
strategic decision-making.
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During this
program, you will work in tandem with an experienced Route Service
Manager (RSM), gaining hands-on experience by performing all of the
RSM duties. This will include route management, making independent
judgements that impact customer service, team partner leadership,
and operational coordination. On-the-job training will be
supplemented by formal training, peer learning, and mentoring and
coaching.
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At the successful completion of the
program, you will be transitioned into an RSM role, with the
knowledge and expertise needed to lead a team, optimize route
operations, manage business outcomes, and maintain high customer
service
standards.
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Key
Focus :
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On-the-Job
Training : Work closely with an experienced Route
Service Manager to learn and perform all responsibilities of the
RSM role. This will include overseeing the day-to-day operations of
a service department, managing routes, and ensuring high customer
satisfaction
levels.
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Route
Coverage : Gain hands-on experience covering routes
during vacations, sick days, and holidays. Ensure all routes are
completed on time, maintaining high standards of
service.
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Supervision and
Leadership : Learn to supervise and provide
on-the-job training for Route Service Representatives (RSRs), Route
Coverage Specialists (RSC), and Route Service Supervisors (RSS).
Develop skills in managing and motivating teams to meet operational
goals.
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Customer Service
Excellence : Learn to manage client relationships and
ensure that services are delivered consistently and meet customer
expectations. Develop strategies to address any service issues or
concerns.
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Staffing and
Hiring : Gain experience participating in the
interview and hiring process for new team members, including Route
Service Supervisors and Route Service Representatives. Learn best
practices in recruitment, onboarding, and staff
management.
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Problem Solving and
Decision Making : Develop skills in making
on-the-spot decisions to resolve route issues, customer complaints,
and other operational
challenges.
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Performance
Metrics : Monitor and analyze performance data,
identifying areas for improvement and implementing strategies to
optimize service delivery and operational
efficiency.
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Health & Safety
Compliance : Ensure that all safety and regulatory
guidelines are followed in all aspects of route management and
customer
service.
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Key
Responsibilities :
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Leadership &
Supervision
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Learn to supervise,
coach, and evaluate Route Service Representatives
(RSRs), Route Service Supervisors (RSSs), and support
staff.
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Assist with workforce planning,
including interviewing, hiring, onboarding, and
performance
management .
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Develop leadership practices to
motivate and engage Team Partners while maintaining accountability
for
results.
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Operational
Management
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Partner with an RSM to
oversee daily operations , ensuring
service routes meet company standards for efficiency, safety, and
quality.
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Make decisions on
resource allocation, route adjustments, and staffing
coverage to support business
continuity.
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Analyze operational metrics to
identify opportunities for cost savings, improved service delivery,
and productivity
gains.
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Customer Relationship
Management
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Build and maintain long-term client
relationships by providing proactive solutions and resolving
escalated service
issues.
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Exercise independent judgment in
negotiating resolutions, service terms, and problem-solving for
customer
concerns.
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Strategic & Business
Decision-Making
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Learn to develop and implement
initiatives that support territory growth, customer retention, and
profitability.
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Contribute to strategic planning
discussions regarding service improvements, staffing levels, and
process
optimization.
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Apply independent judgment when making
operational decisions that affect service quality, safety, and
customer
satisfaction.
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Compliance & Safety
Leadership
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Ensure compliance with DOT, OSHA, and
company safety standards by monitoring and reinforcing adherence
among Team
Partners.
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Promote a culture of accountability,
safety awareness, and operational
excellence.
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Qualifications
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Qualifications :
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Education :
High School Diploma or equivalent; Bachelor’s degree in Business,
Operations Management, or a related field is highly
preferred.
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Experience :
2 years prior experience in a customer service or operations
management role is required. A strong desire to develop leadership
skills and grow within the company is
essential.
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Background :
Meet all DOT requirements. Driver’s license and clean driving
record.
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Skills :
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Strong leadership, decision-making,
and problem-solving
abilities.
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Excellent communication and
interpersonal skills with the ability to influence and develop
teams.
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Ability to work independently and as
part of a
team.
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Excellent organizational and
time-management
abilities.
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Problem-solving mindset with a focus
on customer
satisfaction.
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Ability to balance strategic planning,
handling of multiple tasks, and meeting deadlines in a fast-paced
environment.
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Comfortable working in an office
setting as well as in a physically demanding operational
setting.
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Willingness to
Relocate : Flexibility and willingness to relocate to
various Unifirst locations as
needed.
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Program
Benefits :
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Comprehensive
Training : Receive in-depth training on all aspects
of route service management, from customer relations to operational
efficiency.
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Career
Growth : Opportunity to transition into a full-time
Route Service Manager (RSM) role upon successful completion of the
program.
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Leadership
Development : Gain valuable leadership experience and
build a strong foundation for a career with
Unifirst.
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Competitive
Compensation : Receive a competitive salary and
benefits package during the training
period.
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Job
Security : Upon successful completion of the program,
you will be placed into a full-time RSM role with
Unifirst.
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Upon Successful
Completion :
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Graduates of the program will be fully
equipped and eligible to step into a full-time, Route
Service Manager role at a UniFirst Production
facility — where they will lead with confidence and capability from
day
one.
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What Success Looks Like
in This
Role :
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Leadership & Team
Development : You inspire trust, build
high-performing teams, and create a culture of
accountability.
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Operational
Excellence : You take initiative to identify
inefficiencies, implement solutions, and deliver measurable
results.
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Strategic
Agility : You adapt to change, align priorities
across departments, and help lead your team toward long-term
success.
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Additional
Information :
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The RSM-T role requires strong
problem-solving skills, flexibility, and the ability to adapt
quickly in a dynamic
environment.
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The trainee program offers a
structured path for career advancement within Unifirst, allowing
you to learn from industry experts and gain the hands-on experience
needed to excel as an
RSM.
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If you're ready to take on the
challenge of becoming a leader in route service management and make
a lasting impact, apply today to start your career with
Unifirst!
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UniFirst is an equal opportunity
employer. We do not discriminate in hiring or employment against
any individual
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on the basis
of
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race, color, gender, national
origin, ancestry, religion, physical or mental disability, age,
veteran status, sexual orientation, gender identity or expression,
marital status, pregnancy, citizenship, or any other factor
protected by anti-discrimination
laws.
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