Trader Support Specialist

A company is looking for a Trader Support Specialist to drive user satisfaction and support traders through various communication channels.

Key Responsibilities

Manage trader interactions from start to resolution via live chat, phone calls, and Discord

Utilize technical skills to master trading platforms and internal tools

Participate in improving the trader-focused Learning Center and contribute to team goals

Required Qualifications

Access to high-speed internet

Ability to type a minimum of 30 WPM

Bachelor's degree or comparable professional experience preferred

Minimum of one year experience in a customer contact position

Familiarity with CRM tools