BUSINESS SYSTEMS ANALYST III

OverviewThe Business Systems Analyst specializes in understanding the needs of the business owners and translating them into technical specifications. This position will act as a liaison between the business owners and technology departments, as well as implementing and supporting the enterprise applications within several core functional areas of the business : resort systems (gaming and hospitality), and administrative systems (human resources and finance). The position also requires the ability to collaborate with technology teams and a working knowledge of an information technology environment including infrastructure, cybersecurity, networks, databases and help desk systems and applications. The position involves conducting analysis and leading the presentation of information to business owners, including marketing, finance, slot operations, and human resources. It requires proficiency with developing requirements documents, knowledge of the business and effective communication skills. The position will also be responsible for the QA of any new enhancements or changes to the applications before release and deployment into the production environment.These initiatives will be done in accordance with department policies, procedures, and standards to support information systems development and maintenance.What We Offer : Paid WeeklyCompetitive Health PlansTraining and DevelopmentTuition ReimbursementTeam Member DiscountsMuch More!ResponsibilitiesAdherence to Company PoliciesMust adhere to the Seminole Tribe's Policies and Procedures and Seminole Hard Rock Support Services corporate PMO mission and core valuesBusiness Analysis and Problem-Solving SkillsLead the facilitation and collaboration with business teams and stakeholders to identify challenges in the current business processes and gather to-be recommendations for improvementProactively gather requirements from multiple sources using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.Demonstrate the ability to lead the development, documentation and translation of complex enterprise-wide business requirements into visual process maps, use cases, and / or technical specificationsLeverage advanced analytical skills to interpret customer business needs, decompose high-level information into underlying details and translate them into operational requirementsDrive and challenge business units on their assumptions of how they will successfully execute their plans and assist in defining success metricsProject ExecutionSuccessfully engage in a dynamic work environment and lead multiple initiatives simultaneously with the flexibility to adjust to fast-paced and evolving prioritiesDemonstrate teamwork and drive successful results in small or complex applications rollout to single or multi-propertiesLead the quality assurance (QA) efforts of initiatives to automate systems, implement modern technology or deploy enhancements to applications through testing, debugging and user acceptanceCommunicationsProactively communicate and collaborate with technology teams and business owners to analyze information needs and functional requirements to deliver an effective solutionPossess excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter expertsServe as the liaison between the business units, technology teams and support teamsDevelop documentation for users to install, operate and support applications, and conduct training, as required Tools and SupportProvide post implementation support and troubleshootingEmploy project productivity and collaboration aids in all aspects of assignmentsAnalyze problems and escalate issues in a timely manner for quick resolutionMaintain willingness to learn innovative technologies and enhance technical skills through formal and on-the-job trainingAssist in the facilitation and documentation of lessons learned at key phases of projectsPerform other duties as assignedQualificationsSkills, Education & Experience Requirements : Bachelor's or Associate's degree in Information Management, Computer Science, Mathematics, Statistics, or related fields preferred or equivalent experienceCasino gaming, hospitality or travel industry background or experience preferredAt least ten (10) years of related experience as a business systems analyst or similar positionStrong project execution / leadership practices and techniquesHighly personable and able to communicate clearly and build strong relationships across business groups and with IT personnelStrong ability to translate business requirements to use cases and technical requirements to enable IT teamsExperience in Stakeholder management, including with department leaders, property IT leads, vendors, and consultantsStrong technical background and working knowledge of information technology infrastructure, networks, IT security, databases, and computer software in utilizing productivity tools for requirements development, knowledge management, communications, and reporting. Proficiency in MS Office Suite (Word, PowerPoint, Visio, Excel, Outlook, Forms), business process management and requirements tools (Visio, Lucidchart, PowerPoint, etc.) and document storage tools (OneDrive, SharePoint, Confluence, Asana, etc.)Exceptional interpersonal and communication skills with the ability to deal with a diverse range of people, which includes the upper levels of corporate managementExperience with business intelligence or reporting tools (Power BI, Tableau, etc.) is a plusMotivated and self-sufficient, requiring limited supervision over job knowledge, expectations, and successful project completion#IndeedSHRSS#LI-Onsite #zipcorporate