Payment and Fraud Manager

Description

JOB DESCRIPTION

The Payment & Fraud Manager will play a critical role in supporting and enhancing our debt mitigation processes. This position is responsible for leading day-to-day loss prevention driving process improvements and helping to ensure a balance between effective mitigation and a seamless customer experience. The ideal candidate will apply data-driven insights and industry best practices to prevent / recoup losses and create innovative ways to automate the departments processes.

Key Responsibilities :

• Resolution Management :

Evolve resolution workflows to limit losses and maintain strong relationships with vendor partners.

Oversee identification and analysis of fraudulent activities including bonus abuse account takeovers payment fraud collusion and money laundering. Recommend forward thinking strategies.

Work with the product engineering data teams and external vendors to manage and optimize mitigation efforts and lower rates. Provide input on the adoption of AI and automation where appropriate.

Utilize analytics and KPIs to measure performance adjust controls and increase efficiency. Prepare and share actionable insights with leadership.

Collaborate closely with Payments Operations Compliance Customer Support Product and Legal teams to implement initiatives that support business objectives.

Manage and mentor a team of analysts. Foster a structured culture of accountability learning and process improvement.

Required Qualifications

Preferred Qualifications

The salary range for this position is $75000.00 - $109370.00 USD which is dependent on a several factors including relevant experience geography business needs and market demand. This role may offer the following benefits : medical vision and dental insurance; life insurance; disability insurance; a 401(k)-matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation including but not limited to cash bonuses. This role includes paid Personal Time Off and paid company holidays.

About Us

Behold! Caesars Sportsbook is here and were proud to be a part of Caesars Entertainmentthe number one gaming company in the world with over 80 years of sports betting expertise.

At Caesars Sportsbook we believe all our Team Members should be treated like Caesars. Its the mantra we were founded on and the standard that drives us to provide our customers with best-in-class service.

As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app Caesars Sportsbook retail locations World Series of Poker franchise William Hill legacy brand and partnerships with the biggest names in sports and entertainment were creating exciting opportunities for you to join our empire and make an impact.

We Are All Caesars.

Required Experience :

Manager

Key Skills

Electrical,Academics,Customer Service,Computer Data Entry,Cardiac Surgery,Freight Forwarding

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 75000 - 109370