Desktop and Mobility SupportTata Consultancy Services • Concord, NC, US

No longer accepting applications

Desktop and Mobility Support

Tata Consultancy Services • Concord, NC, US

10 days ago

Job type

Full-time

Job description

Join to apply for the Desktop and Mobility Support role at Tata Consultancy Services

Location : Concord, NC

Overview

Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of devices.

Responsibilities

Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of devices.

Solve technical issues related to Windows 10 / 11, iOS and Mac operating systems and standard software components (e.g., MS Office, VPN, Anti-Virus, Skype).

Support enrollment of iOS devices in MDM (JAMF) and investigate incidents and tasks.

Deployment of device drivers and Windows patch updates.

Troubleshoot laptop / desktop performance, group policy, encryption and failed software configuration of end user devices.

Manage the security compliance health status of end user workstations and monitor security patching status, remediating deficiencies proactively.

Diagnose, troubleshoot, resolve and escalate supported software, hardware and peripheral incidents from the Service Desk team.

Adjust configuration options as required to resolve defects identified during corrective action on a device.

Investigate desktop level incidents and identify root causes to provide solutions.

Deploy, monitor and report on device drivers including BIOS and utilities.

Support Windows 11 feature upgrades using modern management techniques (SCCM / Auto Pilot).

Provide L2 workstation operational support and monitor user experience.

Report on workstation image deployments and patch compliance metrics.

Qualifications / Must Have

Desktop support, L2 Windows support, Mac OS support, Windows 10 / 11, Apple iOS Support

Benefits

Discretionary Annual Incentive.

Comprehensive medical coverage : Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family support : Maternal & Parental Leaves.

Insurance options : Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth : Commuter Benefits & Certification & Training Reimbursement.

Time Off : Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance : Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Seniorities and Employment

Seniority level : Entry level

Employment type : Full-time

Job function : Information Technology

Industries : IT Services and IT Consulting

Salary

Salary Range : $60,000 - $70,000 a Year

Note : This posting includes references to roles such as "Desktop Specialist" and other roles that may appear in related postings; apply as appropriate.

J-18808-Ljbffr

Create a job alert for this search

Desktop Support • Concord, NC, US

Related jobs

Desktop Support Engineer

VirtualVocations • Charlotte, North Carolina, United States

Full-time

A company is looking for a Desktop & End-User Engineer III.Key Responsibilities Provide on-site and remote technical support, installation, and configuration for desktop and laptop systems Diagn...Show more

Last updated: 30+ days ago • Promoted

Desktop Testing Analyst / Engineer

Genesis10 • Charlotte, NC, US

Permanent +1

Genesis10 is currently seeking a Desktop Testing Analyst / Engineer with our client in the financial industry located in Charlotte, NC. This is a 12+ month contract position.Responsibilities : Test pro...Show more

Last updated: 17 days ago • Promoted

PIMS Helpdesk Support Specialist

VirtualVocations • Charlotte, North Carolina, United States

Full-time

A company is looking for a PIMS Helpdesk & Data Support Specialist.Key Responsibilities : Provide front-line support for PIMS-related inquiries and issues, including ticket triage and resolution ...Show more

Last updated: 1 day ago • Promoted

Supervisor, Helpdesk-Service Desk

TTEC • Charlotte, NC, US

Full-time

Description - External Your potential has a place here with TTEC’s award-winning employment experience.As aSupervisor, Helpdesk-Service Desktop working remotely in the US, you’ll be a part of bring...Show more

Last updated: 14 days ago • Promoted

Drive with DoorDash - Flexible Onboarding

DoorDash • Marshville, NC, United States

Full-time +1

Why Become a Shopper with DoorDash?.Turn your shopping skills into extra income.Whether you’re helping someone stock up on groceries or delivering a last-minute convenience order, as a Shoppe...Show more

Last updated: 30+ days ago • Promoted

End User Computing (EUC) Desktop Support

Zone IT Solutions • Charlotte, NC, US

Remote

Full-time

Quick Apply

We are seeking an experienced End User Computing (EUC) Desktop Support Consultant based in California City.You will be part of a diverse and talented support team that provides IT support to a larg...Show more

Last updated: 6 days ago

On-Call Field Technicians - Desktop Support / Charlotte

Royal Communications Consultants Inc • Charlotte, NC, US

Full-time

Quick Apply

RCC is looking for on-call technicians to assist with desktop / network install / decommission and Break / Fix tickets within the Charlotte area. This work will be conducted during normal business hours ...Show more

Last updated: 30+ days ago

IT Support Analyst

VirtualVocations • Charlotte, North Carolina, United States

Full-time

A company is looking for an IT Support Analyst to maintain IT infrastructure and provide operational support.Key Responsibilities Serve as the primary contact for practice owners, addressing ques...Show more

Last updated: 30+ days ago • Promoted

Drive with DoorDash - Sign Up in Minutes

DoorDash • Marshville, NC, United States

Full-time +1

Last updated: 30+ days ago • Promoted

Desktop Support Representative

VirtualVocations • Charlotte, North Carolina, United States

Full-time

A company is looking for a Desktop Support Representative - Level 1.Key Responsibilities Serve as the first point of contact for store associates experiencing issues with digital selling Android ...Show more

Last updated: 7 hours ago • Promoted • New!

ADABAS and Natural Admin support Engineer

HTC Global Services Inc • Charlotte, NC, US

Full-time

Make a difference HTC Global Services wants you.Come build new things with us and advance your career.At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our ...Show more

Last updated: 4 days ago • Promoted

HPC Applications Support Engineer

Corvid Technologies LLC • Mooresville, NC, USA

Full-time

Quick Apply

Corvid Technologies is seeking an HPC Applications Support Engineer with a strong background and enthusiasm for Linux to support our Linux-based High Performance Computer consisting of 80,000+ proc...Show more

Last updated: 30+ days ago

BCBA

Action Behavior Centers • Mooresville, NC, US

Full-time

APPLICATIONS ARE REVIEWED DAILY.YOU CAN EXPECT A RESPONSE WITHIN 24 HOURS.Our Patients : An intentional focus on small caseloads with a compassionate care approach. Our Culture : ABC Core Values are m...Show more

Last updated: 5 days ago • Promoted

Desktop Sync Engineer

VirtualVocations • Charlotte, North Carolina, United States

Full-time

A company is looking for a Desktop Sync Engineer.Key Responsibilities Design and build software for millions of daily users Collaborate with product managers to create user-focused sync experien...Show more

Last updated: 4 days ago • Promoted

Desktop Support Engineer L2 - Onsite Charlotte NC

Blue Mantis • Charlotte, North Carolina, US

Full-time

Quick Apply

The L2 EUX Engineer provides support to all Managed Services contracted clients.The analyst is responsible for first level technological problem determination, problem / incident recording, and probl...Show more

Last updated: 14 days ago

Drive with DoorDash - Flexible Schedule

DoorDash • Marshville, NC, United States

Full-time +1

Last updated: 30+ days ago • Promoted

Fintech Customer Support Representative

Arise Virtual Solutions • Rock Hill, SC, United States

Full-time

NEW : RAM requirement REDUCED to just 8GB! Easier to qualify!.If you have worked in customer services and looking for flexible and varied work, consider a new financial services program on the Arise...Show more

Last updated: 30+ days ago • Promoted

Application Support Specialist

VirtualVocations • Charlotte, North Carolina, United States

Full-time

A company is looking for an Application Support Specialist I.Key Responsibilities : Intake testing requests and collaborate with requestors to develop effective testing strategies Coordinate with...Show more

Last updated: 30+ days ago • Promoted

Desktop Support Engineer L1 - Onsite Charlotte NC

Blue Mantis • Charlotte, North Carolina, US

Full-time

Quick Apply

The L1 EUX Engineer provides support to all Managed Services contracted clients.The analyst is responsible for first level technological problem determination, problem / incident recording, and probl...Show more

Last updated: 14 days ago

Customer Support Tools & Enablement Lead

Chatham Financial • Charlotte, NC, United States

Full-time

We don't simply hire employees.When you work at Chatham, we empower you - offering professional development opportunities to help you grow in your career, no matter if you've been here for five mon...Show more

Last updated: 22 days ago • Promoted