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Workforce Operations Associate

Workforce Operations Associate

InsideHigherEdBranchburg, New Jersey, United States
20 hours ago
Job type
  • Full-time
Job description

Category : : Administrative and Professional

Subscribe : :

Department : : Workforce Training Center

Locations : : Branchburg, NJ

Posted : : Nov 21, 2025

Closes : : Open Until Filled

Type : : Full-time

Ref. No. : : JF#20-26

Salary Type : : Annually

Salary Range : : $58,987.00 - $64,886.00

Position ID : : 195033

About Raritan Valley Community College :

Ranked by WalletHub.com and Intelligent.com as the #1 community college in New Jersey, Raritan Valley Community College has been serving as an academic and cultural center for Somerset and Hunterdon County residents for over 50 years. The College has been nationally recognized for its service to the community, environmental stewardship, and commitment to diversity. It is home to a Planetarium, Science Education Institute and 3M Observatory; a Theatre offering professional performances for all ages; and an Honors College for high achieving students.

The College offers more than 90 associate degrees and certificates, as well as career training and professional development courses. RVCC is located at 118 Lamington Road in Branchburg, NJ. For further information, visit www.raritanval.edu .

Job Description :

Raritan Valley Community College (RVCC) has an anticipated opening for a Workforce Operations Associate. The Workforce Operations Associate provides division-wide leadership and operational support for all Workforce Development programs at Raritan Valley Community College. This role ensures consistent and efficient administrative workflows, system integrity, grant compliance, and reporting alignment across multiple value streams. The position is central to maintaining data accuracy, operational excellence, and continuous improvement within the division.

Essential Duties :

Operational Workflow and Process Improvement

  • Design, document, and implement standardized workflows for registration, enrollment, invoicing, and compliance tracking across all Workforce programs.
  • Lead process improvement initiatives to enhance efficiency, accuracy, and learner experience.
  • Collaborate with IT and Finance to ensure seamless system integration and data validation.

CRM Administration and Data Management

  • Serve as the division's Customer Relationship Management (CRM) administrator and power user.
  • Maintain data integrity, ensure security of learner and employer records, and coordinate user access.
  • Provide training and ongoing support to staff on CRM functionality, reporting tools, and best practices.
  • Grant Coordination and Compliance

  • Oversee operational components of Workforce Development grants, including data collection, budget alignment, and performance tracking.
  • Collaborate with Institutional Research, Finance, and the Executive Director to prepare deliverables, dashboards, and audit-ready documentation.
  • Maintain organized, confidential records of grant-related activities, ensuring alignment with institutional and external funder requirements.
  • Reporting and Performance Metrics

  • Develop and maintain dashboards and performance reports that track enrollment, revenue, and completion outcomes.
  • Monitor operational key performance indicators (KPIs) across all value streams and prepare monthly summaries for leadership.
  • Support institutional effectiveness and accreditation processes through data-driven reporting.
  • Training and Collaboration

  • Conduct workflow and compliance training for staff and program coordinators.
  • Participate in strategic planning sessions and continuous improvement teams within the Workforce division.
  • Partner with college departments and external stakeholders to strengthen communication, efficiency, and learner outcomes.
  • Requirements : Bachelor's degree.

    Minimum of 3-5 years in operations, data management, or CRM administration.

    Proven expertise in process design, workflow management, and data reporting.

    Strong analytical, communication, and organizational skills.

    Familiarity with grants management and institutional compliance standards.

    Ability to work collaboratively in a fast-paced, data-driven environment.

    Proficiency in database tools, spreadsheets, and CRM or ERP systems.

    Commitment to the mission of community colleges and workforce education.

    Demonstrated professionalism, attention to detail, and follow-through.

    Flexibility to work evenings or weekends as operational needs dictate.

    Preferred Qualifications :

  • ?Master's degree.
  • Experience in an education, workforce training center or grant-funded environment.

    Application Instructions :

    As a New Jersey First Act Employer, new employees must establish a primary residence in New Jersey within one year unless an exemption applies.

    RVCC's starting salary is commensurate with educational qualifications and experience. We also offer an attractive benefits package. To review eligible health, wellness and benefits offered, click on the following link and scroll down : https : / / www.raritanval.edu / general-information / human-resources

    For consideration of the above position, please submit your cover letter and resume online, by clicking the "apply now" button. We regret that we are unable to respond to each and every resume received. Only those candidates of interest will be contacted directly.

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    Associate Workforce • Branchburg, New Jersey, United States

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