Director or Front Office Operations - Healthcare

Job Description

Job Description

Salary :

Director of Front Office Operations Healthcare

Reports to : Executive Director

Direct Reports : Five Regional Managers (each overseeing assigned office teams)

Location : New Jersey & Pennsylvania

Schedule : Full-time, MondayFriday (regional travel

required)

Position Summary

The Director of Front Office Operations will oversee day-to-day administrative performance across multiple medical offices in New Jersey and Pennsylvania. This role provides leadership and direction to five Regional Managers and their office teams, ensuring consistent standards of patient service, operational efficiency, and compliance. The Director will partner closely with executive leadership to design, implement, and monitor front-office policies that support the practices strategic goals and exceptional patient experience.

Key Responsibilities

Leadership & Oversight

• Supervise Regional Managers and ensure consistent operations, quality standards, and staff performance across offices.
• Collaborate with executive leadership and cross-functional teams to align regional goals with organizational priorities.
• Provide guidance and support for hiring, training, and performance management processes.
• Foster a positive, productive work environment through effective communication and conflict resolution.

Operational Management

Communication & Collaboration

Compliance & Process Improvement

accuracy and

timely reporting.

Performance & Reporting

Qualifications

Benefits