Customer Success Specialist - US

Ema's Next Generation AI Technology

Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the Universal AI employee. We are founded by ex-Google, Coinbase, Okta executives, and serial entrepreneurs. We're well-funded by the top investors and angels in the world. Ema is based in Silicon Valley with offices in Bangalore.

In this role you will drive :

Customer Engagement

• Develop deep relationships with enterprise customers across various industries.
• Understand customer needs, business goals, and challenges to align solutions effectively.
• Serve as the trusted advisor and single point of contact for enterprise accounts.
• Conduct regular business reviews to track KPIs, drive adoption, and showcase value.

Customer Onboarding & Product Adoption

Retention & Growth

Issue Resolution & Customer Advocacy

Metrics & Reporting

Skills and Qualifications :

Ema is the right place for you if you have :

Benefits :

Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.