Customer Support Specialist
VirtualVocationsNew Orleans, Louisiana, United States30+ days ago
Job type
- Full-time
Job description
A company is looking for a Customer Support Specialist I to serve as the first point of contact for customers, providing assistance and troubleshooting support.
Key Responsibilities
Respond promptly to customer inquiries through chat, email, and phone
Troubleshoot and resolve common technical and account-related issues
Maintain accurate records of customer interactions and escalate complex cases as needed
Required Qualifications
1+ years of technical support experience
Prior experience with Android, Apple, Mac, and PC technology
Ability to work a 40-hour work week
Understanding of payment processing and payment devices
Flexibility to work weekends / evenings
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Customer Support Specialist • New Orleans, Louisiana, United States
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