Genesys Cloud Certified Engineer

A company is looking for a Sr. Contact Center Engineer (Genesys).

Key Responsibilities

Configure and maintain Genesys Cloud components (IVR, routing, bots, voice, chat, email)

Perform troubleshooting, updates, and patching of Genesys Cloud environments

Collaborate with cross-functional teams to ensure seamless integration and performance

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field

4+ years of experience in cloud contact center environments

Genesys Cloud Certification required

Minimum 3+ years of hands-on experience with Genesys Cloud

Strong understanding of voice / UC technologies and PCCE support