Client Care Specialist

A company is looking for a Dedicated Client Care Specialist to provide technical support to key customers.

Key Responsibilities

Respond to customer technical issues via phone and email

Document customer issues and ensure incidents are addressed according to service level agreements

Conduct regular system diagnostics and provide assessments for assigned customer accounts

Required Qualifications

Bachelor's degree in Computer Sciences, Computer Engineering, Electrical Engineering, or equivalent experience

Fluency in French and English, both verbal and written

At least 1 year of experience supporting relevant products

Strong analytical and troubleshooting skills in hardware and software

Excellent knowledge of Windows operating systems and networking principles