Customer Support Engineer

A company is looking for a Customer Support Engineer to join their support team and assist customers with Kubernetes and vCluster issues.

Key Responsibilities

Troubleshoot Kubernetes and vCluster environments to identify root causes of complex issues

Provide technical support through Slack and a ticketing system

Collaborate with engineering to escalate critical issues and document common problems and solutions

Required Qualifications

2-3 years of hands-on Kubernetes experience in production environments

Strong Linux / Unix system administration skills

Solid understanding of Kubernetes fundamentals such as pods, services, and networking

Ability to work independently and manage multiple customer issues

Learning agility to adapt to evolving product concepts