Senior Specialist IT Service Center

Grow your career with a growing organization

Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

As a Senior Technical Specialist, you will serve as a Tier II point of contact for IT-related assistance and information for our internal and external clients. You'll be responsible for taking, processing, and resolving generally complex calls on a variety of topics, administer the daily desktop support function for home office employees including virtual workstations and peripheral equipment, providing quality support services with a high degree of customer satisfaction, expertise, and timeliness.

What you will do :

• Professionally and accurately respond to phone and / or email inquiries from internal and external clients regarding complex IT questions, issues, problems, and status changes. This will include telephone, chat, e-mail and drop-in face-to-face interactions
• Install, configure, maintain, and upgrade PC hardware, software, and peripheral devices (such as printers, scanners, mobile / smart phones) related to desktop infrastructure, in accordance with department standards
• Perform / support complex installations and maintenance for end-users, deferring more complex tasks to senior level staff
• Troubleshoot and resolve problems via in person, telephone and / or email in a timely and accurate manner
• Develop, maintain, and / or deliver related workstation training (in-person, standard resource, etc.) to end users
• Escalates complex cases, in accordance with and as defined by IT policies and best practices with appropriate and complete documentation on work performed to date
• Educate clients on self-service tools and other systems available to them and encourage their use as appropriate

What you will bring :

What will set you apart :

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

Base Salary Range

53,200.00 - $73,150.00

The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and / or skill level and will be finalized at the time of offer.

Equal opportunity employer Drug-free workplace

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

Job Posting End Date at 12 : 01 am on :

10-04-2024

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