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Part-Time Admission Specialist

Part-Time Admission Specialist

Innovative Senior Solutions IncAmericus, GA, US
30+ days ago
Job type
  • Part-time
Job description

Job Description

Job Description

Job Description :

The Part-Time Admission Specialist plays a key role in managing and coordinating the admissions process by handling incoming leads, supporting referral navigation, and ensuring a smooth transition from inquiry to enrollment. This role supports both the client and the internal team through timely communication, documentation, and follow-up.

Key Responsibilities :

Lead Intake & Management :

  • Receive and manage all incoming leads via calls, emails, texts, website inquiries, fax, and employee referrals.
  • Promptly respond to leads and provide initial guidance and information about services.

Referral Routing & Coordination :

  • Route referrals to appropriate service pathways including Private Pay, VA, Medicaid Waiver (EDWP, Structured Family Caregiving, NOW / COMP).
  • Complete and submit necessary referral forms accurately and in a timely manner.
  • Medicaid Eligibility Support :

  • Assist referrals with accessing Medicaid eligibility assistance resources and services.
  • Provide guidance on what documentation is needed and help connect them to the right contacts or agencies.
  • Personalized Care Planning :

  • Assist in initiating individualized care planning in coordination with the care team, ensuring referrals receive a person-centered approach.
  • Admission Preparation :

  • Support the preparation process for client admissions to the day center by ensuring all forms, documentation, and necessary steps are complete.
  • Coordinate with internal teams to ensure a smooth admission transition.
  • Pipeline Management :

  • Document all referral activities and lead updates in Salesforce CRM.
  • Maintain consistent follow-up with leads until admission is achieved.
  • Customer Service & Support :

  • Conduct follow-up calls with newly admitted clients to ensure satisfaction and gather feedback post-admission.
  • Team Communication :

  • Communicate effectively with internal team members, including :
  • Transportation team

  • Day center staff
  • Corporate support team
  • Reporting & Documentation :

  • Complete and submit weekly reports on lead activity, referral pipeline, and admission progress.
  • Requirements :

  • Experience in healthcare intake, admissions, customer service, or referral coordination preferred.
  • Strong communication and interpersonal skills.
  • Highly organized and detail-oriented.
  • Proficient in Salesforce CRM or similar platforms.
  • Ability to manage multiple tasks and prioritize in a fast-paced environment.
  • Compassionate and client-focused mindset.
  • Position Details :

  • Part-Time Position – up to 29 hours per week
  • Must attend training sessions and team meetings as required
  • Flexible work schedule
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    Admission Specialist • Americus, GA, US

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