Talent.com
Client Relations Manager
Client Relations ManagerMoore Digital Print and Mail Center, Tulsa • Tulsa, OK, US
Client Relations Manager

Client Relations Manager

Moore Digital Print and Mail Center, Tulsa • Tulsa, OK, US
26 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Moore Digital Print and Mail Center Tulsa is seeking a Client Relations Manager to join our Client services department.

Job Summary : The Client Relations Manager is responsible for managing and strengthening long-term relationships with clients in the commercial printing sector. This position serves as the primary liaison between clients and internal departments, ensuring that all services and deliverables are executed with precision, efficiency, and in alignment with client expectations. The Client Relations Manager plays a critical role in maintaining client satisfaction, supporting account retention, and fostering business growth.

Supervisory Responsibilities :

  • Oversees Project Managers

Duties / Responsibilities :

  • Serve as the designated point of contact for assigned client accounts, ensuring consistent and professional communication throughout the lifecycle of each project
  • Manage client expectations regarding project timelines, deliverables, and technical requirements, maintaining a proactive approach to issue resolution
  • Coordinate with internal teams-including estimating, prepress, production, scheduling, and quality control-to ensure successful execution of printing jobs in accordance with specifications and deadlines
  • Review and approve job tickets, proofs, and client instructions, ensuring clarity and accuracy prior to production
  • Monitor job progress, proactively identify potential delays or challenges, and provide timely updates to clients
  • Attend production meetings and, when appropriate, participate in client press checks to confirm color accuracy and print quality
  • Support the estimating process by obtaining project details, assisting with pricing strategies, and facilitating client approvals
  • Assist with billing inquiries, post-delivery feedback, and resolution of service concerns in a timely and professional manner
  • Identify and communicate opportunities for additional services or expanded account engagement based on client needs and company capabilities
  • Accountable for coordinating all aspects of client's mailing, project team leadership, organization, and integration to deliver projects that meet stated project objectives and success criteria; including submission of graphics, text, data processing, letter shop instructions, printing, mail processing, scheduling guidance and support, professional mentoring is required.
  • Works co-operatively with others, being part of a team, assuming the role of leaders of the designated POD.
  • Works effectively with interdependent goals and fosters a collaborative environment to drive POD in the same direction.
  • Managers kick off meetings (RAP) for new / existing clients and or projects that have any degree of risk or need additional technical, scheduling, data or client requirement clarification.
  • Maintain detailed records of all client correspondence, project specifications, change orders, and service concerns using the company's designated systems.
  • Participation in regular team building sessions and career development training sessions is expected.
  • Must be professional in dress, communication, and actions.
  • Maintain a clean, organized, and safe working environment.
  • Consistent and Reliable attendance is mandatory.
  • All other duties as assigned.
  • Required Skills / Abilities :

  • Demonstrated knowledge of printing processes, finishing techniques, and production workflow.
  • Proficient in Microsoft Office applications & print-specific management systems (e.g., EFE, Trello etc..) a plus
  • Excellent written and verbal communication skills.
  • Strong organizational and problem-solving skills, with the ability to manage multiple projects simultaneously.
  • Must be able to lift 25lbs
  • Required to sit for long periods of time, bend, reach and move about the facility
  • Required to grip, twist, turn and type with both hands for long periods of time
  • Education and Experience :

  • Associates Degree and (or) 5 years Industry Experience Preferred
  • A minimum of three (3) years of experience in client relations, account management, or project coordination, and project management preferred
  • A basic understanding of the printing processes, letter shop processes, and USPS regulations as it pertains to 1st class and bulk mail design and compliance
  • Marketing Development preferred experience
  • Physical Requirements :

  • Must be able to consistently lift 50lbs
  • Required to stand for long periods of time, bend, reach and move about the facility
  • Required to grip twist and turn both hands for long periods of time
  • Must be authorized to work in the United States and successfully pass a comprehensive criminal background investigation.

    For more information and details, email Cwhite@wearemoore.com

    Moore Digital Print and Mail Center, Tulsa is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Moore Digital Print and Mail Center, Tulsa is also committed to compliance with all fair employment practices regarding citizenship and immigration status

    Job Posted by ApplicantPro

    Create a job alert for this search

    Client Manager • Tulsa, OK, US

    Related jobs
    Client Relationship Specialist II

    Client Relationship Specialist II

    BOK Financial • Tulsa, OK, US
    Full-time
    Client Relationship Specialist II.You place great value on building meaningful relationships, and you do so by leveraging your excellent interpersonal skills. You find satisfaction in helping others...Show more
    Last updated: 13 days ago • Promoted
    Client Relationship Specialist III

    Client Relationship Specialist III

    BOK Financial • Tulsa, OK, US
    Full-time
    Client Relationship Specialist III.You place great value on building meaningful relationships, and you do so by leveraging your excellent interpersonal skills. You find satisfaction in helping other...Show more
    Last updated: 19 days ago • Promoted
    Commercial Banking Relationship Manager

    Commercial Banking Relationship Manager

    Commerce Bank • Tulsa, OK, US
    Full-time
    Building a career here is more than just steps on a ladder.It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken c...Show more
    Last updated: 30+ days ago • Promoted
    Sales Representative - Luxury Travel Incentives

    Sales Representative - Luxury Travel Incentives

    Platinum Supplemental Insurance • Owasso, Oklahoma
    Full-time
    Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...Show more
    Last updated: 30+ days ago • Promoted
    BOKFS Relationship Manager

    BOKFS Relationship Manager

    BOK Financial • Tulsa, OK, US
    Full-time
    You will provide value by being apprised of and anticipating the clients' needs and delivering concierge-style customer service. and your satisfaction will come from the positive outcomes that you ...Show more
    Last updated: 9 days ago • Promoted
    Entry Level Insurance Sales - Bonuses and Travel Incentives

    Entry Level Insurance Sales - Bonuses and Travel Incentives

    Platinum Supplemental Insurance • Owasso, Oklahoma
    Full-time
    Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...Show more
    Last updated: 30+ days ago • Promoted
    Entry Level Insurance Sales - Luxury Travel Incentives

    Entry Level Insurance Sales - Luxury Travel Incentives

    Platinum Supplemental Insurance • Owasso, Oklahoma
    Full-time
    Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...Show more
    Last updated: 30+ days ago • Promoted
    LABOR RELATIONS MANAGER

    LABOR RELATIONS MANAGER

    The Muscogee Nation • Okmulgee, OK, US
    Full-time
    Under the direction of the Human Resources Director, the Labor Relations.Manager will cultivate a positive work environment by managing the relationship between management and employees through con...Show more
    Last updated: 1 day ago • Promoted
    Outside Insurance Sales - Bonuses and Travel Incentives

    Outside Insurance Sales - Bonuses and Travel Incentives

    Platinum Supplemental Insurance • Owasso, Oklahoma
    Full-time
    Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...Show more
    Last updated: 30+ days ago • Promoted
    Insurance Sales Agent - Bonuses and Travel Incentives

    Insurance Sales Agent - Bonuses and Travel Incentives

    Platinum Supplemental Insurance • Owasso, Oklahoma
    Full-time
    Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...Show more
    Last updated: 30+ days ago • Promoted
    Outside Insurance Sales - Completed Training Required

    Outside Insurance Sales - Completed Training Required

    Platinum Supplemental Insurance • Owasso, Oklahoma
    Full-time
    Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...Show more
    Last updated: 30+ days ago • Promoted
    Insurance Sales Representative - Bonuses and Travel Incentives

    Insurance Sales Representative - Bonuses and Travel Incentives

    Platinum Supplemental Insurance • Owasso, Oklahoma
    Full-time
    Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...Show more
    Last updated: 30+ days ago • Promoted
    Client Solutions Professional I

    Client Solutions Professional I

    BOK Financial • Tulsa, OK, US
    Full-time
    Client Solutions Professional I.If you are interested in a career as a Client Solutions Professional, you've come to the right place. Our commitment to you is a positive work environment, a deep con...Show more
    Last updated: 30+ days ago • Promoted
    Commercial Relationship Manager III

    Commercial Relationship Manager III

    UMB • Tulsa, OK, US
    Full-time
    Commercial Banking Relationship Manager.The Commercial Banking team actively calls on businesses that typically have annual revenue between $50MM and $500MM. The team includes relationship managers,...Show more
    Last updated: 30+ days ago • Promoted
    Outside Insurance Sales - Luxury Travel Incentives

    Outside Insurance Sales - Luxury Travel Incentives

    Platinum Supplemental Insurance • Owasso, Oklahoma
    Full-time
    Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...Show more
    Last updated: 30+ days ago • Promoted
    Insurance Sales Representative - Luxury Travel Incentives

    Insurance Sales Representative - Luxury Travel Incentives

    Platinum Supplemental Insurance • Broken Arrow, Oklahoma
    Full-time
    Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...Show more
    Last updated: 30+ days ago • Promoted
    Insurance Sales Agent - Luxury Travel Incentives

    Insurance Sales Agent - Luxury Travel Incentives

    Platinum Supplemental Insurance • Owasso, Oklahoma
    Full-time
    Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...Show more
    Last updated: 30+ days ago • Promoted
    Entry Level Insurance Sales Representative - Luxury Travel Incentives

    Entry Level Insurance Sales Representative - Luxury Travel Incentives

    Platinum Supplemental Insurance • Owasso, Oklahoma
    Full-time
    Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...Show more
    Last updated: 30+ days ago • Promoted