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Director, Multi-Unit Segments

Director, Multi-Unit Segments

Delta FaucetToledo, OH, US
16 days ago
Job type
  • Full-time
Job description

Director, Multi-Unit Segments

At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.

Your Role at Delta Faucet

The Director, Multi-Unit Segments is responsible for developing and executing strategies to profitably grow our share in the Multifamily and Hospitality markets, including new construction, renovation, and maintenance / repair / replacement (MRO). This leader will oversee a team of skilled sales professionals dedicated to driving Delta Faucet Company (DFC) specifications with top developers, owners, designers, property management firms, and general contractors.

Responsibilities

Leadership and Team Development

  • Lead, coach, develop, and recognize a high-performing team of empowered sales professionals. Drive the talent management process with a focus on building strong teams and cultivating future leadership.
  • Grow revenue by increasing pipeline opportunities, retaining and expanding existing customer relationships, acquiring new accounts, and driving innovative initiatives and processes that deliver top-line growth.
  • Ensure optimal market coverage across all accounts, adjusting strategies and resources as needed throughout the year to maximize effectiveness.
  • Foster a culture of high performance through disciplined performance management, employee development, career progression planning, and targeted rewards and recognition programs.
  • Provide strategic oversight and direction for the Light Commercial and Residential product lines within assigned segments, including product planning, pricing, forecasting, and portfolio optimization.

Account Development & Management

  • Establish and maintain senior-level relationships with key customers; plan field travel strategically to support engagement.
  • Lead quarterly and annual business reviews (QBRs / ABRs) with top customers to evaluate performance, measure outcomes, and align on future growth opportunities.
  • Develop business planning tools, reporting, and sales tracking mechanisms to measure performance and drive accountability.

    • Strategic Planning & Execution

  • Own the overall strategy and execution for the multi-unit segments.
  • Lead the development of account-specific plans with clear retention and new business goals, product specification strategies (faucets, sinks, accessories), and targeted initiatives such as customer events.
  • Analyze market data and trends to generate insights that strengthen customer retention and accelerate revenue growth.
  • Establish and manage annual segment budgets to ensure alignment with business.

    • Collaboration & Cross-Functional Leadership

  • Collaborate with Channel Marketing and functional business partners to develop and implement segment strategies, including product commercialization, programs, promotions, and incentives.
  • Keep senior leadership informed on multi-unit segment sales activities, providing insights on business trends, distribution patterns, competitive practices, and product performance.
  • Partner with project sales, regional sales, distribution, and customer service teams to ensure seamless project execution and customer satisfaction.
  • Contribute actively to the Business Development Team, taking on special projects and strategic assignments as needed.

    • Qualifications

  • Bachelor's degree required; MBA preferred
  • 10+ years of sales and management experience, including a minimum of 5 years in sales leadership roles
  • Proven track record of delivering results in challenging and competitive market conditions
  • Strong analytical and interpersonal skills with the ability to influence and build relationships across all levels
  • Demonstrated leadership success, with a history of driving accountability and developing high-performing teams
  • Experience managing budgets and leveraging resources and programs to maximize sales growth and ROI
  • Ability to travel 50%+ and work non-standard hours as needed
  • Excellent interpersonal and communication skills; adept at collaborating with internal and external stakeholders
  • Must reside in Central or Eastern USA within 45 minutes of large airport
  • Proficiency in MS Office (Excel, PowerPoint, Word) required.

    • Preferred Experience

  • Experience in multi-family, commercial interiors, residential design, or hospitality segments.

    • Why Join Us?

    At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You'll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.

    Here are some of the benefits we offer for your personal and professional growth :

  • Culture : Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
  • Wellbeing : Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Learning & Development : LinkedIn Learning access; internal opportunities to work on projects cross-company.
  • Social Impact : Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.
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