Guest Service Manager- Hotel

Guest Services Manager

Come join Team Atlantis! The Guest Services Manager will be responsible for hands on supervision, training, and seeing to the completion of the daily operational functions of the Front Desk in conjunction with and under the direction of the Front Desk Manager.

The incumbent in this position, as with all members of the Atlantis Casino Resort Spa Team, is expected to conduct himself / herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his / her performance. This position shares in the Atlantis Casino Resort Spa support of the company's Vision, Mission, Values, and consistently performs all functions in a fashion that inspires and motivates others to actively pursue them.

Full-Time position, shift varies, relief position

Responsibilities

• Supervises Guest Service Representatives (GSR) at Front Desk for the purpose of completion of duties, performance standards, giving direction, and decision making.
• Assists Front Desk Manager with overall operations of Front Desk, and assumes responsibility for completion of shift work up to standards and according to established procedures.
• Handles all guest service issues as they arise at the Front Desk up to the standards established and in accordance with the goals and objectives of the hotel.
• Performs majority of training for GSRs. Assists in the development of training programs as needed.
• Makes recommendations in development of process for the purposes of feasibility and effectiveness.
• Able to perform all essential job functions of a GSR.
• Responsible for creating position goals and assisting department manager with completion of department goals.
• Guest Service training of the team, and constant monitoring of those standards
• Issuing of new Monarch Rewards (gaming cards) gaming license needed
• Other assignments as assigned by management.

While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk, and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Qualifications

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation.