UX Researcher

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

In this role, you will be part of the Experience Design team. You will work with cross-functional team members, conducting research studies, and bringing actionable insights which the team will use to build and improve our products. We are seeking a researcher who is passionate about being customer-centric, skilled in communicating crisp research findings, and skilled in driving impact within a team and across an organization.

The successful candidate will have experience with various research methodologies including usability testing, surveys, and ethnographic studies. You will be responsible for executing a variety of research initiatives throughout the product development lifecycle to support the design and development of product experiences while helping our product and design partners build customer intuition.

This position is an individual contributor role reporting to the Director, UX Research.

Responsibility

Work with designers, product managers, and other stakeholders to identify research needs

Design and execute a variety of research studies, including usability studies, surveys, field studies, etc.

Synthesize findings into meaningful themes, and expertly share these results with a variety of stakeholders by building a cohesive narrative that makes it easy for the audience to follo

Add to research findings with data from other sources including analytics, customer support records, sales contacts, etc.

Look for opportunities to add to our customer knowledge outside of projects

Advance the team's research prowess by trying out new techniques and deliverables

Job Designation

Hybrid :

Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency : Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role / job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

Entry level, no minimum years of experience researching consumer, enterprise and / or mobile user experiences

Master's degree or above in a research-related field (or Bachelor's with comparable work experience)

Experience in user research with an emphasis on research related to software and digital experiences

Experience designing and conducting user research using a variety of methodologies

Ability to work well with other researchers, developers, product managers, designers and business partners

Ability to use inferential as well as descriptive statistics and identify the right sample size for a given project

Ability to give design recommendations based on knowledge of web and mobile design patterns, usability heuristics and understanding of cognitive processes

Ability to swiftly revise and improvise research plans as needed

Preferred

Ability to think strategically and develop creative solutions to research challenges

Experience working with Agile development

Experience recruiting and scheduling participants (customers and prospects)

An advanced degree in human interaction, cognitive science, or related field

Experience conducting research and understanding core research principles and processes

Exposure to generative and evaluative research, and workshops

Experience determining the most impactful insights from findings and building a cohesive narrative

Experience tailoring a presentation to a specific audience

An online portfolio or work samples

Excellent presentation and writing skills

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations :

California : $92,800.00 - $135,000.00 base salary

This role is also eligible for the following :

Bonus : Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.

Stock : This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following :

Paid Time Off : earned time off, as well as paid company holidays based on region

Paid Parental Leave : take up to six months off with your child after birth, adoption or foster care placement

Full Health Benefits Plans : options for 100% employer paid and minimum employee contribution health plans from day one of employment

Retirement Plans : select retirement and pension programs with potential for employer contributions

Learning and Development : options for coaching, online courses and education reimbursements

Compassionate Care Leave : paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states : Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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