Senior UX Researcher

Overview

Join our dynamic team at SoFi as a Senior Researcher, working across the business to influence product decisions at various stages of product development. SoFi is dedicated to helping members achieve financial independence and reach their goals. We offer a suite of products and services including credit score monitoring, banking, investing, credit cards, personal loans, student loans, home loans, and more.

What you’ll do

• Lead research initiatives that inform product strategy and design, driving user-centered decision-making across the product lifecycle.
• Work collaboratively with cross-functional teams, including product management, design, and engineering, to deliver impactful insights that shape the future of our products.
• Plan, design, execute, and analyze a wide range of user research studies, employing appropriate methodologies (qualitative and quantitative) to address research questions.
• Synthesize research findings into clear, concise, and actionable insights that inform product decisions.
• Lead and contribute to multiple workstreams within and across business areas, collaborating with cross-functional teams as needed.
• As needed, deliver complex projects impacting the business unit and participate in strategy for product team roadmaps.
• As needed, conduct rapid, iterative design-focused research in collaboration with product and design partners.
• Leverage a strong understanding of user and business needs to influence user-focused outcomes, incorporating questions and feedback into decision-making.
• Create artifacts that influence outcomes, consider diverse audiences, and balance vision with feasibility. May leverage tools like leading workshops and / or sprints.
• Stay up-to-date on industry trends and best practices, sharing relevant insights.
• Contribute to the growth and development of research best practices and methodologies within the team.

What you’ll need

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit the Benefits at SoFi page.

Pay range : $124,800.00 - $234,000.00

Payment frequency : Annual

This role is also eligible for a bonus, long term incentives and competitive benefits. More information about our employee benefits can be found in the above notes.

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