Pharmacy Technician - Customer Success

At RxPost, our mission is to empower neighborhood pharmacies with innovative tools and operational efficiencies so they can deliver outstanding care to their communities. Obsessed with customer success, we combine expertise, integrity, and advocacy to drive pharmacy growth, improve inventory management, and foster a more integrated healthcare ecosystem. Through innovation, collaboration, and accountability, RxPost is transforming community pharmacies into thriving, indispensable healthcare hubs.

We believe that behind every successful pharmacy is a team of dedicated professionals who care deeply about customer satisfaction. That's why we're hiring talented pharmacy technicians to join us as Customer Success Experts (CSEs) — using your pharmacy knowledge to empower others.

About Your Role

As a Customer Success Expert, you'll support pharmacy customers in maximizing the value of RxPost by :

• Assisting sales team with follow-up outreach
• Onboarding and training new users
• Advising on buying and selling decisions
• Acting as a customer advocate internally
• Solving problems using your pharmacy experience
• Working across phone, chat, video, and email to make sure customers feel confident and supported.

Key Responsibilities

As a Customer Success Expert, your role will include :

Assist the sales team with follow-up outreach to ensure a smooth handoff and timely engagement.

Guide pharmacies through setup with personalized support.

Teach users how to manage inventory and source medications.

Host 1-on-1 communications and stay ahead of customer needs.

Share customer feedback with sales, product, and marketing.

Offer thoughtful, pharmacy-informed solutions.

About You

We're looking for someone who is :

2+ years as a pharmacy technician

A passion for helping others succeed

Comfortable using SaaS tools, HubSpot, Zoom, etc.

Can analyze issues and propose improvements

Willing to learn and own key success metrics

Why Join RxPost?

RxPost is transforming the pharmacy supply chain by helping pharmacies turn excess inventory into revenue and reduce waste. You will work fully remote with a supportive, fast-growing team, be part of a mission-driven company improving patient care, and help independent pharmacies succeed and thrive.

Compensation & Benefits

Daily Tasks

Weekly Tasks

Guiding Principles for Success

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