Account Director

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen's technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem-including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

Summary of Duties and Expectations

• Leads a client portfolio located across North America comprised of a variety of property types, some of which include critical environments.
• Manages the relationships of the assigned client account, builds those client relationships, achieves the clients' budget targets, as well as Lessen's revenue growth targets.
• Interfaces with the operations team to ensure excellent service delivery quality and achieve the key performance indicators.
• Builds trusting and influential relationships with the client contact and with Lessen's stakeholders.
• Develops a thorough understanding of the client's business objectives and Lessen's products and services, recommends and executes the revenue growth strategy for the accounts, driving profitable business results.
• Delivers operational excellence through effective internal and external relationships.
• Acts as the primary liaison to the client's business, providing input and strategic guidance to ensure the account team is structured, staffed, and managed to deliver service that exceeds expectations.
• Identifies opportunities for service expansion and service delivery enhancements.

Responsibilities

Role Specific Skills

People Management Skills

Minimum Qualifications

Why Lessen :

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.