Sr Desktop Support Tech Richmond, VA Onsite

Role : Sr Desktop Support Tech - 100% ON SITE (757508)

Location : 600 E. Main St. Richmond, VA

Duration : 12+ months contract

Sr Desktop Support Tech. Both Phone and In PERSON Interviews will be conducted.

Per Mgr : Interviews will be a combination of PHONE or Virtual (initially) then a FOLLOW UP IN PERSON Interview will be conducted if there is interest. Since this role is 100% on site - NO OFFER will be extended until the in-person interview is completed. Pls make sure your candidate aware of this.

ABOUT THE ROLE :

Virginia Tax seeks qualified resource to be responsible for :

• Responding to queries on the phone, via email, in person, or through remote access.
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Training computer users.
• Training other staff on troubleshooting and diagnosing problems.
• Writing and editing documentation about troubleshooting and diagnosing problems.
• Gaining feedback from customers to improve training methods.
• Writing and editing training manuals.
• Running reports and analyzing common complaints and problems.
• Troubleshooting VPN, Networking, and ISP problems.

Strong working knowledge of computer systems, hardware, and software, including drivers and bios

Required

Years

Excellent problem-solving, analytical, and team-working skills

Required

Years

Excellent communication and interpersonal skills.

Required

Years

demonstrated ability to obtain feedback from customers to improve training methods.

Required

Years

Writing and editing training manuals.

Required

Years

Running reports and analyzing common complaints and problems.

Required

Years

An openness to learning new technologies.

Required

Years

An openness to learning new technologies.

Required

Years

Thanks and Regards,

Vinay Kumar

Technical Recruiter

1601 N Harrison Ave, STE # 2B, Pierre, SD 57501

Phone : 605-220-5981 Ext. 114 | Direct : 605-640-5005 | vinaykumar.C@my3tech.com

F : (605) 609-2010 | W : www.my3tech.com

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