Team Lead, Revenue Accounting

Team Lead, Revenue Accounting

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

As the Team Lead, Revenue Accounting, you will provide leadership and guidance to a team of specialists responsible for auditing refund requests. This role ensures accurate and timely processing of refunds, oversees training programs, and drives process improvements to maintain compliance and enhance customer satisfaction. You will act as the primary resource for complex issue resolution, collaborate across multiple departments, and monitor team performance to achieve operational goals.

What You'll Do

• Oversee refund audits and ensure timely processing
• Act as primary resource for refund calculations and issue resolution
• Maintain SOPs and monitor performance metrics
• Lead new hire orientation, evaluations, and ongoing training
• Conduct team briefings and manage workflow targets
• Handle escalated customer issues and develop professional correspondence
• Perform special projects as assigned

All You'll Need For Success

Minimum Qualifications- Education & Prior Job Experience

Preferred Qualifications- Education & Prior Job Experience

Skills, Licenses & Certifications

Feel free to take advantage of all that American Airlines has to offer :

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY / AFFIRMATIVE ACTION POLICY American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices : hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.