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Director of Operations
Director of OperationsJB Search Partners • Atlanta, GA, US
Director of Operations

Director of Operations

JB Search Partners • Atlanta, GA, US
9 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Director of Operations

The Director of Operations is a key member of the team, responsible for optimizing agency processes, driving operational excellence, and fostering a culture of collaboration, accountability, and mentorship. This role ensures our people, systems, and workflows are aligned to deliver high-quality work efficiently and profitably across all aspects of the business.

Operational Strategy & Execution

  • True financial oversight and collaboration within the agency.
  • Assess current workflows and identify opportunities for improvement in efficiency,

scalability, and effectiveness.

  • Develop and implement new processes, tools, and systems to streamline operations

    • across departments.

  • Partner with department heads to align resources, budgets, and timelines to agency

    • goals.

  • Partner with senior leadership to establish growth goals for new business, organic or net new.
  • Contribute to long-term business planning and forecasting to ensure sustainable agency expansion.
  • Champion best practices that promote accountability, transparency, and operational

    • clarity.

    Account :

  • Work closely with the experiential account management team to understand their clients at a high level, but more importantly, get to know them as people in order to help them develop their financial management skills and operational efficiency.
  • Help strategically grow existing accounts through mentorship and participation in the

    • financial health of accounts.

    Operations :

  • Oversee operations team and establish work flows, find efficiencies, etc.
  • Work with the Director of Delivery and Director of Experiential Production (and others within the org as needed) to develop and roll out best process / ways of working for efficient and Impactful work flows.

    • Production :

  • Work closely with the Director of Experiential to help guide internal process enhancements that could improve vendor relations and work flows internally with production staff, as well as freelance staff

    • Key Responsibilities & Qualifications :

  • 15+ years experience across Accounts and / or Operations, ideally having had a few years' experience at the Director level
  • Experience In an agency environment
  • Proven track record of developing systems and processes that improve efficiency and scalability.
  • Strong financial acumen and experience managing budgets, forecasting, and collaborating with team leads to achieve financial success
  • Collaboration at the heart of what you do
  • Problem-solving aptitude
  • Excellent communicator who works well and thrives in a team environment
  • Ability to action work streams in practice, not just theory
  • Proven experience and ability to work within existing company operating systems as well as establish new ones
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