Manager Of Hotel / Campground Operations
Carowinds has an immediate opening for a Manager of Hotel / Campground Operations for The Spring Hill Suite by Marriott and Camp Wilderness Resort. This position is the face of the property, serves as the primary leader and management figure in all business matters. They are responsible for all aspects of operations at the hotel / campground, day-to-day staff management and guests. Responsible for managing the management team and overall targets to deliver budgeted financial expectations. Provides leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. They are responsible for establishing the Carowinds / Six Flags culture by following the cornerstones, safety, service, courtesy, cleanliness and integrity.
Benefits :
- 3 weeks paid vacation (6 sick days, 8 paid holidays)
- Several medical coverage options to fit your needs best
- 401K match
- FREE entry to ALL our parks and water parks!
Perks :
Complimentary tickets for friends and familyDiscounts on food and park merchandiseFull-time and part-time employee events and gatheringsResponsibilities :
Provides strategic vision and leadership to positively influence their team to consistently meet goals and deliver memorable guest serviceDevelops performance programs that drive improvements in team engagement, provide growth opportunities and coaching in order to develop and retain an engaged, motivated, and productive staffEnsures brand service programs are in place and executed againstManages the implementation of major brand standardsProvides timely, real-time feedback to management and hourly associates on service and operational standardsManages on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operationsAssist the FPA corporate partners in preparing and administers annual division operating budget; makes overall adjustments (labor, ODC, COG) throughout the year to meet division specific goalsMakes daily downward adjustments and recommendations for upward adjustments to labor levels based on occupancy and sales to meet cost center specific goals. Critically reviews reports of occupancy and revenueAnalyzes CRM reporting to efficiently measure productivity and determine areas that opportunity existTours and visually inspects property on a daily basis along with monitoring cost control, property condition, cleanliness and quality of product and service throughout hotelQualifications :
Education : Bachelor's degree or Associate degree plus 5 years experience in Hospitality and Tourism or equivalentMinimum of 5 years of comprehensive firsthand Hospitality experience in a Marriott branded hotel environmentPassionate about understanding and creating an exceptional guest and associate experience like no otherAbility to work nights, weekends, and holiday periods to meet business needs with a heavy focus on being present when the restaurant is open for operationsAbility to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial lawAbility to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial lawCedar Fair Entertainment Company is an equal opportunity employer. A work permit may be required for associates under the age of 18. Applicants must be legally eligible for employment in the United States and in accordance with state laws. Cedar Fair also conducts background checks on all applicants 18 years of age and older.