Client Success Manager

Varsity is an MSP and AI Technology Services company that assists social good companies in healthcare, non profit, education, and startups. Our services have been developed to help customers adopt AI and Data intelligence technologies, improve productivity of staff, lower costs, and address cybersecurity compliance and risk management.

At Varsity Technologies, we go beyond traditional account management. Our Client Success Managers (CSMs) are strategic partners who help mission-driven organizations leverage technology to achieve their goals. Acting as trusted advisors, CSMs understand both the business and technical landscape, ensuring clients realize the full value of their IT investments while advancing technology maturity and security posture.

This role combines relationship management, strategic planning, and operational excellence. You’ll collaborate across teams, educate clients, and proactively solve problems - not just sell solutions. If you thrive in a dynamic environment and want to make a social impact through technology, this is the role for you.

Responsibilities

Strategic Client Engagement (30%)

• Build and maintain strong, long-lasting relationships with client stakeholders and executive sponsors. Minimize retention rate.
• Lead Budget Planning Meetings and IT Ops Meetings to align technology initiatives with business goals, revise client's progresses and opportunities open / closed.
• Act as a trusted advisor by understanding client strategies, challenges, and mapping these to Varsity’s service offerings.
• Prepare proposals, quotes, and lead renewal discussions.

Project & Service Coordination (30%)

Client Success & Retention (40%)

Key Performance Indicators (KPIs)

Requirements