Senior Manager-Strategic Planning, Program Management

Strategic Program Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express Global Commercial Services (GCS) is the global leader in the commercial payments solutions space and continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving growth are critical for the organization while maintaining the highest levels of control and compliance standards. You will be joining a high priority and high visibility program management team that touches many teams within GCS and across American Express. The successful candidate will be responsible for providing program management support across deliverables and ensuring we seamlessly advance the business unit to an elevated risk management model. This individual will ensure the timely and structured management of the multi-year program for GCS. The role involves critical coordination across GCS workstreams, business unit leaders, and extensive collaboration with partners in second-line, third-line, and supporting areas to ensure we continue maintaining the highest levels of control and compliance standards.

Core Responsibilities :

• Develop and support an end-to-end cross-functional workplan enabling the delivery and oversight of project deliverables
• Partner with Sales, Product, Servicing, Compliance, GCO, Control Management, Technologies, 2LOD / 3LOD
• Serve as the program management function, acting as a conduit between GCS sponsors / leads and the critical workstreams delivering on project mandates
• Ensure clear communication of progress up to top level management; report on milestone progress, raise key decisions and issues for resolution where required
• Collaborate closely with external parties (i.e. consulting partners) and support all engagements to ensure key decisions are made and progress is achieved
• Develop linkages and dependencies with groups within and outside of Global Commercial Services
• Support PMO forums for GCS, interface with organization-wide committees (e.g., Operational Risk Management Committee), and share insights (e.g., Community of Practice)
• Execute on protocol for capturing all key artifacts including approvals and evidence of task completion to support appropriate milestone completion, in line with Enterprise PMO guidance

Minimum Qualifications :

Preferred Qualifications :

Salary Range : $103,750.00 to $174,750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and / or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window :

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job : Strategic

Primary Location : US-New York-New York

Other Locations : US-Arizona-Phoenix

Schedule : Full-time

Req ID : 25020470