Technical Lead - AI, Digital & Customer Experience

Hybrid

Technical Lead - AI, Digital & Customer Experience

Job details

Posted

05 November 2025

Location

San Francisco, CA

Job type

Permanent

Reference

984467

Job description

Dexian has been engaged by a major San Francisco corporation to identify a full-time, staff Technical Lead - AI, Digital and Customer Experience, who will play a vital role in designing and delivering transformative, customer-facing digital experiences that are innovative and essential.

Scope of Responsibilities :

• Lead the architecture and delivery of engaging, scalable digital experiences and software applications that directly impact customer satisfaction and loyalty.
• Drive cross-functional collaboration with developers, designers, product owners, and stakeholders to ensure seamless execution of digital features across web platforms.
• Champion the integration of third-party vendor products, AI / ML frameworks, and custom-built solutions in a high-availability environment that supports critical business functions.
• Shape and refine technical direction by evaluating AI-driven innovations, including Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), and information retrieval systems, making informed decisions that blend creativity with practicality.
• Maintain a hands-on approach to architecture, design, and technical leadership, ensuring the right mix of velocity, quality, and long-term sustainability.
• Act as a bridge between business vision and engineering execution, translating goals into scalable, secure, and maintainable architectures.
• Promote the adoption of AI-powered development tools, MLOps / LLMOps practices, and scalable deployment architectures to improve developer productivity and accelerate innovation.

Requirements :

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.