Specialty Healthcare Coordinator

Job Description

Job Description

Overview

The primary role of the Specialty Healthcare Coordinator (SHC) is to partner with supported Specialists to help gain a financial commitment from the patient to start the diagnosed treatment. The SHC should demonstrate an understanding of financial options to support specialty case acceptance, educating patients on treatment choices, overcoming common patient objections, and proactively keeping Specialists schedules productive for smooth specialty days. The Specialty Healthcare Coordinator should support each patient in a consultative and educational manner while consistently supporting a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).

Responsibilities

Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework

Gain a financial commitment from the patient to start the treatment as diagnosed by the Specialist

Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs

Prioritization of Specialty coordination and consultation; Subject Matter Expert for treatment plans that include specialty treatment

Proactive management of the Specialists’ schedules to ensure that they are full, staggered, balanced, and productive with appropriate paperwork for treatment completed

Acts as a liaison for the office and specialty teams; facilitates communication, schedule considerations, consultations, treatment plan changes, and subsequent patient care with scheduling follow up appointments with specialty, GP and hygiene

Understand and utilize all available financial options to give patients choices to start dentistry that fits in their budget

Professionally overcome common patient objections to starting treatment prior to the patient arriving for their specialty appointment

Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment

Active participant in daily morning huddles, monthly team meetings and any other meetings as required

Thorough understanding of Specialty goals and metrics, including additional reports used for tracking key metrics and patient care

Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework

Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care

Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully

Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies

Other duties and responsibilities as assigned

Qualifications

High School Diploma or general education degree (GED)

Travel might be required between offices

Preferred

Prior course work or on-the-job training in the fields or dentistry, insurance, or business.

Knowledge / Skills / Abilities

Knowledge of office practices, technology applications and patient insurances

Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)

Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)

Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)

Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members

Influencer (active listener / observer of behavior; creates a win / win need for change)

Self-motivated, reliable individual capable of working independently as well as part of a team

Ability to multi-task effectively without compromising the quality of the work

Excellent interpersonal, oral and written communication skills

Ability to handle and maintain extreme confidentially Patient records

Organized, detail-oriented individual able to work in a fast-paced environment

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Responsibilities

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.